Highland Rehabilitation & Health Care Center

The worst possible place I could've ended up after discharging from the hospital. I came in already in pain and ten hours later they still hadn't done anything. The staff is completely inattentive and appear completely checked out. They don't seem to want to help as much as they just want their paycheck. It seems as if you ask them for anything it's a major inconvenience. I've never dealt with more incompetent staff. I felt completely neglected and other patients looked neglected as well. They didn't always wear gloves or sanitize the area when administering certain medications nor did they ever let me know what medications I was getting. They were very short with answering questions and never elaborated. Awful bedside manner. The equipment is incredibly dated. The whole facility needs a huge facelift and staff desperately needs retrained if not completely replaced. I feel bad for any of the other patients trapped there

You have some amazing staff members. Henry and Lenore are wonderful. There are more, I wish I could remember their names. They take wonderful care of my friend Mark and are very friendly and helpful to me too. When I get more names I will add them as well.

My mother's stay at Highland January 28, 2025- May 1, 2025 didn't go as we thought it would. First, my mom was sent to Highland from a nearby hospital on a Friday evening; we get there and Highland wasn't aware of her coming. So, they scrambled around and did the intake information, and other necessary things. We then had to wait for a room to be made ready. My mother was placed in a wheel chair that didn't have footrest and they couldn't find them. She needed the footrest because one of her feet had an amputation of big toe and the footrest would have provided needed support. If only we knew things would worsen for our mother over time. I came to visit one afternoon and found my mother in her bed that was urine saturated without a diaper. When asked what happened my mother told me the NA started changing her diaper, night before but left to get something and never returned; nor would anyone answer at nurses station. Please tell me why no-one came to check on my mother in a twelve hour period---no reason for this to have happened. Her reason for being at Highland was due to her wound; Highland has a special nurse for this type of care and she's called Wound Care Nurse. On another visit my mom's foot which should always be wrapped to prevent infection was completely uncovered. I brought the foot coverage situation to a nurse attention and it was handled swiftly. The NA, some, never knew what the other shift had done in the care of my mother; seemed unaware of what took place before their shifts. Even the Social Worker was incompetent of doing her job effectively; she started off good but quickly didn't do her job well. I could go on and on with complaint's against Highland but it would fall on deaf ears. I am hoping someone who cares, reads this, and has COMPASSION on folks left in their care. Treat patients with kindness and respect at all times. My family and I certainly respected the staff entire time our mother was in the facility in spite of poor