Hillcrest Health & Rehab

So far, I have been very impressed with Bellevue Hillcrest Rehab. This location was highly recommended and I can see why. So far, my father has reported being treated with great care from staff when I am not with him. When I am with him and he needs help, they have responded in 3 minutes or less. I had one concern that I voiced and it was IMMEDIATELY addressed to be corrected. Father has been there two weeks and so far, this has been top notch service and world class care.

DANGEROUS. In the week my grandmother spent there, not once was she scheduled for a shower or had bedding or towels changed. There was week old blood on her sheets and the nurse just threw a blanket over it. Meals and medications were hours late everyday, (due to short staffing maybe) and when nurses were called (with a call button that was literally from '98) they told her that they had already been there, which they hadn't, and blamed her memory, then they did the same thing with her discharge papers and her prescriptions. To top it all off, during a visit the fire alarm went off four times over the course of 3 hours, which they kept dismissing until the fire department finally found an electrical fire burning in the walls hours later. I am never ever sending any of my loved ones here again, not until that company updates its technology, basic needs, and staff.

October 2025. Had a loved one there for skilled rehab due to cancer diagnosis for about 3 weeks. There were a couple traveling nurses and a couple CNAs who provided good care but they couldn’t be there much. The PT/OT was also good when it occurred during the week. Otherwise, the other nurses, director were rude. Had to bring in own liquid supplements because they weren’t providing and loved one was losing weight. Loved one could barely move in bed and they rarely repositioned UNTIL loved one ended up with a bleeding pressure sore despite us asking for repositioning to occur. For care plan request, was told it would be printed and placed in the room but it never was. And if anyone wanted a printed copy, had to pay for it. Loved one expressed one night a CNA or Nurse yelled at him because lack of strength to bear weight after using toilet to get back in bed and then threw legs back in bed. Loved one cried after this staff person left because was in so much pain. Loved one often wasn’t provided urinal so a couple times peed in a cup. Once urinal was found hanging on trash can. Once the med aide didn’t observe loved one actually swallow meds and just handed meds then left. The nurse had to come in and ask us if loved one swallowed the meds. Fluids were ordered due to severe dehydration and nurses didn’t know how to do IV they said. So they call in outside company to do it but then realize next day they forgot to actually start the fluids. There is a lack of empathy, care, and concern for these patients. Pressure sores shouldn’t have occurred. They put a brief on loved one and just left to lay in bed for hours. Food would be delivered but they would never help loved one eat it so loved one wouldn’t eat until family arrived to assist. The leadership there doesn’t appear to appreciate family being present. This nursing facility doesn’t like concerns being pointed out as they get very defensive instead of addressing so it can improve. The director is a huge part of the p