Hillcrest Millard

I would strongly caution anyone considering Hillcrest Millard for a medically complex loved one. My mom was discharged there for short-term rehabilitation after being newly diagnosed with cancer. She is also a post-transplant patient who depends on important medications and needs caregivers who understand her medical history and what medications she is supposed to receive. On her very first night, a nurse told me that one of my mom’s heart medications wasn’t even in their system. She then brought me over to the computer to show me what was supposedly my mom’s chart, except she DIDN’T EVEN HAVE MY MOM’S CHART OPEN. There was another woman’s picture on the screen. That immediately destroyed my confidence that they knew who my mother was, what medications she needed, or what was going on with her medically. I stayed until midnight because I did not feel comfortable leaving until I knew my mom had received her medications. There were also other medications sent over by the hospital that she was not receiving. Then things became even more concerning. After a chest X-ray, we were told my mom had pneumonia and that they were going to start antibiotics. I was told by the APRN that going to the hospital would not do her any good. Thankfully, we trusted our own judgment instead. My mom was taken by ambulance to the ER and was admitted back into the hospital under oncology. The doctors made it clear that this was NOT a “start an antibiotic and wait and see” situation. She needed to be admitted, and I am incredibly grateful that we listened to our instincts rather than accepting what we were being told at Hillcrest. When you are caring for someone who is newly diagnosed with cancer, post-transplant, immunosuppressed, and medically fragile, medication errors and dismissing a significant change in condition can have serious consequences. Based on our experience, Hillcrest Millard did not provide the level of skilled care that we were led to believe they could provide. I was not g

My mother was there for 2 days and we pulled her out of there because they made her sit in her urine for about an hour and a half.She kept pressing the call light, and they kept ignoring her for an hour. I was experiencing stuff there so I looked at the reviews and i'm like, wow, that's just crazy. Don't ever take your loved ones there. Because they a lot of them don't take care of their patient's that great!! Lisha and one of the nurses took great care of her but other than that no one else really did. I don't recommend this place at all!! Thank you Lisha and the daytime nurse for taking great care of my Mother. I want to give them recognition because they were excellent with her. 💓

Please do not send anyone you care about to this facility. Mom had to go somewhere as hospital's kick you out to finish antibiotics in places like these. It is a nightmare. I had to tell them to call an ambulance twice for my mom as they were oblivious to her saying she didn't feel good. Hospital diagnosed as the flu. She was sent back there. Had a horrible cough that got worse. My mom could hardly communicate as she was so weak and dehydrated. I had them call an ambulance again. She passed away at the hospital. It was a horrible experience. I don't wish that kind of "care" on anyone