Hilliard Assisted Living & Memory Care

Have not had a loved one in the care of this facility, but upon driving in the beginning of rush hour traffic I watched as this bus struggled to remain in the lines. this particular area can be very dangerous during rush hour when not paying attention because cars just jump in front of you without warning & traffic slows down to a stop without notice either! I honked my horn showing her that I seen her on her phone while actively driving, & she rolled her eyes at me then continued playing on her phone!! I ended up next to her again about 2 minutes later and she was STILL on her phone! So if your loved ones get on a bus through this facility, I’d ask that they NOT have her as the driver! This happened on 10/10/2023 at 3:56 p.m!

I don’t even know where to start. Traditions of Hilliard is amazing!! We recently had to move our mother from the Cleveland area to Hilliard and finding a local assisted living facility was very difficult. We went to 9 places and although many were nice, Traditions had everything she needed and wanted. The atmosphere is positive, welcoming, and warm. Once we met Mason, Nurse Joni, staff, and medical teams we were sold. We had some initial Medicaid/Medicare issues but Mason and Nurse Joni worked closely with us to ensure the best possible transition. You can feel the entire staff’s genuine regard for their residents. The facility is exceptionally clean, warm, and well decorated. From the apartment, front staff, dining, the attentive medical and therapy staff, and activities department, our mother hit a home run finding Traditions of Hilliard and is happier than she’s been in a long time. She found her home. Thanks team!!

Ok... I wanted to wait a few months after my mom moved in to give a review. Here goes: Mason, the gentleman who worked with my family from the start was FANTASTIC! His patience with our ignorance was above and beyond. The staff is incredible and always smiling...not the fake smile evidenced by the lack of "eye crinkle", but actual pleasantness. Their intent to be better is demonstrated in Miss Angela's Email updates that include not only the MANY positives, but she also recognizes areas of improvement. To be honest, I'm tired of only hearing about only rainbows and unicorns and glad to hear of the negative things that they intend to correct. Transparency builds trust! Nicely done Miss Angela. I'll finish with a comparison... I cannot adequately express how much happier and better taken care of my mother Barb is compared to her previous "care" facility. I owe you, the workers taking such amazing care of my beautiful mother a debt that I can't repay...thank you all. Bill Rudy