Ignite Medical Resort San Antonio

I came on Friday. It is a very nice facility.. The nurses and staff are very friendly, and professional. OT and PT are also very very good, they focus on your plan. It is a nice place for recovery. I would recommend it to anyone. The only problem I had was the food was not very good. When I tried to call my order in most of the time they didn’t answer. So they need to work on getting tastier food.

If you are considering this facility for a loved one, my strongest advice is to be actively involved and be prepared to advocate for them consistently. Visit often, ask questions, and follow up. Throughout my dad’s stay, it often felt like our family’s involvement was needed to ensure orders were followed; and that concerns were identified, followed up on, and ultimately addressed. Unfortunately, we experienced repeated issues with communication, responsiveness, and follow-through. Call lights often went unanswered for long periods of time. Even when someone responded, the call light would frequently be turned off before the request was actually addressed, forcing us to follow up repeatedly to ensure medications, bathroom assistance, and other basic needs were not forgotten. Communication was one of our biggest concerns. During his stay, speech therapy identified memory and cognitive deficits, yet important information was often communicated only to my dad rather than relaying to family members actively involved in his care. There was also a failure to notify us when there was a change in his condition despite contact information being on file. We also had concerns regarding wound care. A wound developed during my father’s stay and was not documented until it was already open. We were further concerned when ordered daily wound care was not completed the day after it was prescribed. Only after repeated advocacy did he receive his treatment. Further, there were situations that reflected a lack of urgency regarding patient comfort and dignity, including instances where issues affecting his environment and well-being were not addressed without advocacy. Experiences like that left us concerned about the level of attention being given to his comfort and dignity. While administration eventually addressed some concerns after repeated escalation, there were times when it was difficult to reach leadership and we often did not receive clear answers to important questions.

This is a very nice and clean facility. Everyone was very nice and I enjoyed my stay there. Oscar and Barbara were exceptional- they both deserve 5 stars. I would recommend this place to all my family and friends. Thank you everyone!