Ignite Medical Resort Tulsa

The staff has been amazing! My family has become very close with several of the nurses and medical assistants. They’ve taking such wonderful care of our mom, from physical needs to getting to know us on a personal level. The rooms are nice for the most part, but the beds are lacking. She is sleeping on a mat, instead of a mattress and I put two of her “pillows” in one pillow case. If they updated her bedding they’d get 5⭐️stars!

My mom got there on the 19 of March. At first everything was fine she was in household 1 and there was an RN there SUPER HATEFUL! She never wore a name tag but there was two CNA Kayla and brandy they treated my mom like a human. Well she was getting a private room and got switched to 3rd floor they were nicer, but lacked blood drawn every week. She is a stage 5 kidney failure, heart problems and prone to fluids. Pic below is her feet from fluid intake, I asked them for a soild wk to PLEASE get her into the dr for an appointment! We had 2 care meetings and last meeting was about if she was ready to leave for home…. Physical therapy lady said no because her shortness of breath and her wheezing. Nicco was on board. Then all sudden I get a phone call from Nicco saying she was being discharged Tuesday again she was still swollen from fluids. I asked Nicco if we can discharge Friday and she said yes. Well yesterday I got a phone call from Kara or Tara on the 3rd floor let me know they finally did bloodwork and my mom was at a 5% on her blood 🩸….she was transferred to the hospital and this is where I am beyond LIVID!!!!!!!!!! Instead of COMMUNICATING with me that once she was admitted she’d be discharged from ignite. I even called them at 9:44am to ask about her list of medication 💊 they didn’t even give me a heads up that she was discharged….. imagine my surprise when the front desk receptionist told me she was discharged and housekeeper gathered everything up. James he was in charge of the housekeeper and he was a breath of fresh air today with all this happening at once.

Most nurses and aides were great. Administration not the best at solving problems. (Semi private room, other patient was allowed to place recliner directly in front of bathroom door making access to bathroom impossible without moving recliner and patienr that had just had back surgery and highly medicated!) Offered an easy solution and it was not accepted by admin. Switch beds would have eliminated issue! Not sure how they recieved 5 star rating, only readon for my 2 star was nurses and staff( who agreed on solution to issue) no access to restroom was stupid!