Saint Simeon's Senior Community

I don't know who can I can reach out to about an employee at the life enrichment department as they don't have an email I can reach out to. I would like to express a concern regarding the behavior and conduct of a staff member responsible for scheduling appointments and coordinating transportation/services at the nursing home. I believe this woman handles all transportation services and scheduling. Over time, as I waited for my father, I have personally observed multiple incidents involving unprofessional, disrespectful, and concerning behavior toward employees, associates, drivers, and even family members of residents from a woman who works at the front desk of that department answering phone calls. I am not sure of her name as she doesn't wear a name badge and usually disappears for several minutes from the desk and the phone. On several occasions, I overheard this individual speaking rudely and dismissively to the drivers who are there to assist residents and help ensure appointments and transportation run smoothly every single time. I applaud these employees handling the situation calmly and gracefully when they fall victims of her behavior and comments. These interactions were unnecessarily hostile and created an uncomfortable environment for both staff and visitors. I have also witnessed her walk away from employees and family members while the ask reasonable questions, ignoring them instead of providing assistance or guidance. I once asked her about a transportation question and she said "I don't know as I don't handle or drive the cars" and just walked away from me. I was deeply hurt and only wanted the best for my father. Luckily, I had the pleasure of working with the driver who is one of the kindest souls this facility has and I am so thankful for him I can't remember his name. I think it starts with a J. Additionally, I have overheard racist remarks and inappropriate comments that were deeply concerning and completely unacceptable in a professional he

The entire staff, particularly Kelli, Renee, and Natalie were compassionate, caring, and professional. Our family is grateful for their efforts.

I come to visit my friend here and today the staff on duty is are not attending to the patients. His roommate had us hit the call buzzer for help and although they answered, never came. Over ten minutes pass and still no one came. We went up to the front desk to tell them he still needed help and they assured us they would help him. We went back to the room and waited but no one came again.I took it upon myself to help the best I can but he required more help. We informed the desk again and waited more. Still waiting. If that man was having a medical emergency like a seizure the result would be tragic.