Ignite Medical Resorts El Paso

We selected this facility because it is a “luxury medical resort”. Not so. Just the facts. Patient with fractured hip, dementia, fractured arm. * was left for extended hours without changing, developed an open sore. * Was not bathed unless a CNA was chased down nor teeth brushed * was left to feed herself which she was incapable of due to fracture, though she tried, upon arriving, I caught her eating with a butter knife because no one was available to feed her. The CNAs were passing out trays. * skeleton crew on weekend so no therapy or wound care, mom was in bed for 4 days. * arm sling was removed and no one knew who did it or why *inconsistent therapy/ no schedule for it, hit or miss. *Trash left on the floor at the end of the room ( gauze with tape) by door way. ( not just one) * I had removed a wet blanket and set it on recliner, still there the next day. * Bed was broken, my sibling fixed what he could so it would not make a loud bang upon lowering it. One week later a kind young man came in to fix it. Said he was unaware of it. * The bed remote stopped working to lower the bed. It was left that way, CNA did not notify anyone. I asked the nurse about it the next day, she finally got it to work. *wound care sent soft booties for foot bed sores, but they sat there for 5 days until wound care nurse came in and told me what they were and she put them on. * a cushion was sent for my moms wheelchair and it was never used. * On 2 occasions I could not use the guest restroom because there was urine around the commode and it was being tracked out. *Nathali from wound care, and CNAsGraciela, Sarah and Alina, are very caring, quickly respond, when I needed assistance. Ruben and the lady that does activities who covers the front desk, welcomed me with a smile every day. * Administer never welcomed us or introduced herself so I don’t know who she is, I waited to speak with her on one occasion but decided to leave after waiting and waiting, she made no effort to contact me

I had a wonderful experience here and truly felt cared for and at home. A special thank you to my CNAs, Alina and Alexandra, for always being there for me and taking care of my needs. My nurses, Gabby and Nathania, were truly angels and provided such compassionate care.Thank you to my therapy team Ryan, Diana, Steven, and Sergio for all your help with occupational and physical therapy. I also appreciate the housekeeping and kitchen teams for keeping my room clean and providing such good meals. A special thank you to Nick for always making sure I was comfortable and well taken care of throughout my stay. I am truly grateful to everyone who made my experience so positive and caring

My dad was cared for at this facility a few months ago and I just wanted to express my sincere gratitude for all of those that had been apart of his and our families trying time. I want to thank Nick for being such a wonderful hospitality manager and for helping my family and I feel more at ease. Thank you nurse Gaby for being such a wonderful nurse to my dad and for taking such good care of him.. we felt truly like we could breathe easier with such a wonderful team after receiving such devastating news about my dad’s terminal diagnosis.. although this experience had been one I wouldn’t have ever imagined, this facility truly made it the most positive transition we could’ve possibly had… thank you Margie for coordinating hospice for my family and for helping guide us through this process.. thank you also to the activity coordinator for setting up activities for the residents to put a smile on their faces and create a bit of fun during their stay.. your work truly does not go unnoticed 🩷 Thank you Jose for always being there and asking if we needed anything and for making us feel seen and heard 🙏🏽 After being in the hospital at providence this rehab center truly has such wonderful people that you can tell actually care.. My dad unfortunately passed away a couple of months ago so this review has taken me a while to write but I just wanted to give credit where it is due.. thank you everyone for being so kind and so caring… when I see you nurses I truly see superheroes with capes…