Kemper House Strongsville

Last week during my visit to Kemper House, I witnessed a nurse repeatedly screaming in a resident’s face and then pushing them down into a chair quite forcefully. It was shocking and completely inappropriate. The staff were treating residents like children, not adults with dementia who deserve patience and respect. Based on what I saw, they did not appear to be dementia‑care trained at all. I would not feel comfortable placing my loved one here. The facility is very clinical looking and not homey, and there is an awful smell that lingers through the whole home.

We were reassured from day one that my family members' Alzheimer's behaviors were normal and something their staff was trained to handle. That turned out not to be true. After being told he was “doing great,” the story suddenly changed, details shifted, and it became clear they were building a case to remove after being there just one month. If your loved one may ever show typical Alzheimer’s behaviors, please look for a facility truly trained in dementia care. No family should go through what we did. They aren’t truthful about how they go about working with their patients. I have seen on occasion loved ones there not being cared for with the patience truly needed and advertised. Responding To Your Response To My Comment: I need to address several inaccurate statements in your reply. I have been inside your community, which makes it concerning that you’re claiming otherwise. If you don’t know who has visited, that alone raises serious questions about oversight and accountability. It’s also important to acknowledge that you shared personal information about our situation with people who should never have been told those details. That was inappropriate, unprofessional, and deeply upsetting. My review reflects exactly what was witnessed and experienced. It is not fair to imply that I’m misrepresenting anything simply to protect your reputation. Families deserve honest, firsthand accounts — not to be dismissed or told their experiences “don’t count.” I am accurately describing what happened. People rely on reviews to make informed decisions for their loved ones, and they deserve transparency, not attempts to silence or discredit them. I stand by my review.

Kemper House is absolutely amazing! We were so fortunate to have my uncle live there as he entered late stage Alzheimer’s disease. The staff and administration are so kind, caring and patient. Your loved one is not simply existing there. They are treated like family and their days are filled with enriching activities. It was a long road finding a place where we felt comfortable that he would be well cared for. You can sleep well at night knowing your precious family member is in great hands. We are eternally grateful to everyone at Kemper House in Strongsville.