Kennedy Care

Kennedy Care provided good and reliable in home services for my father in a time of need. I wanted to highlight the interactions with their billing department and specifically the employee I worked with closely, Mike Vliet. He answered the phone every time I called, answered emails promptly and went above and beyond to help us with numerous issues related to long-term care insurance claims. In a day and time when no when else seems to answer their phone or return emails, our interactions with Mike, who was a friendly and willing human employee, were a huge breath of fresh air, thank you!!!

We booked their babysitter "Alexandria cerroni" through bright horizons backup care two weeks in advance. It was confirmed and on the day of the care, the confirmed caregiver came, parked on the street infront of my house. I was sitting on my couch in the living room waiting for this person to come to the door. I watched them sitting in their car, on their phone for 30 mins. She never got off the car or came to the door. Then she left. Later we received a text that this person knocked on the door and no one opened. Which to our surprise was a lie!! Then we reached out to the agency and got to know an even more elaborate lie this caregiver came up with, she was waiting at the door for so long that a neighbour asked her if she needs to be let in!!! We live in single family residence btw and not in an apartment building! And I was actually watching this person sitting in her car from 9 am - 9.30 am until she left. If a person comes up with such elaborate lies, under no circumstances they can be trusted with kids. I called Kennedy care to express my concern, and they kept saying thats not what we heard. I dont know how they recruit their care givers, but definitely this agency and this person can not be trusted.

Thank you for the response. The concerns have already been communicated through appropriate channels. What is most concerning is that after filing a formal complaint, details of that complaint were disclosed to third parties. That raises serious questions about confidentiality and professionalism. This is not simply about one interaction. It reflects larger issues surrounding transparency, communication, and accountability within contracted caregiving services for veterans. Veterans and their families deserve documented policies, clear navigation pathways, and assurance that concerns can be raised without fear of retaliation or disclosure. I will be submitting documentation to appropriate oversight channels for review.