Keswick Multi-Care Center

I have a parent who came to Keswick after major back surgery. The length of stay was a little over a month. During that time and from other experiences I've learned that the care of our senior population is not an exact science. At Keswick I found some of the very best staff that has cared for my parent. The social worker, charge nurse, and support team all rate heads and shoulders above any group that I have experienced. For one the place is super clean and void of the lingering oder one often finds in establishments that serve the aged. The most comforting element of Keswick is the genuine kindness of the majority of the saff. They communicate with warmth without stepping beyond thier individual professional assignment. I felt that my parent was in the hands of people who cared. My one complaint is huge! My 84 year old parent came to Keswick after major back surgery. One would think that contact with the assigned doctor would happen without question, but it didn't. The assigned physician did not respond to five days of messages from me and her own staff. I was only able to have contact with the doctor by laying in wait after learning that she was making rounds. This detached disposition continued through two hospitalizations where communication was of the utmost importance. All of the programing souronding rehabilitation, meetings, discharge, etc. lacks the presence of the assigned physician. I can only think that the workload is huge; the population difficult, but this extremely important domain needs development as the doctor was a non factor (aside from perceptions) in my parents care.

I was in Keswick for 6 weeks recently and I can honestly say that the care was unsurpassed!!! This is actually my 3rd rehab that I’ve personally experienced and the BEST by far! The care is unmatched from housekeeping to food (Chef Lee is absolutely amazing in accommodating a vegan/gluten free diet) and the nursing staff is so very compassionate … the doctor is amazing as well! PT/OT helped me recover to the point of becoming independent which is so important to me. As you see, 5 Stars is not nearly enough as far as I’m concerned!

I want to share how grateful I am for Wanda, the manager at Keswick, who has made an incredible difference in my family’s life. Her compassion is unmistakable, and her intelligence shows in the way she handles every situation with calm, confidence, and genuine care. Because of Wanda, I feel completely at ease knowing my mom is in good hands. The level of attention, kindness, and professionalism she provides makes Keswick feel less like a nursing home and more like a five-star retreat. She creates an environment where residents are treated with dignity, warmth, and respect — and where families feel supported every step of the way. Wanda is truly exceptional, and I’m deeply thankful for everything she does.