Kirkhaven

Google reviews

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  lisa frerichs 3 months ago

  Our experience with Kirkhaven has been extremely concerning, particularly because our family member was admitted for skilled nursing and rehabilitation while non-weight-bearing and needing assistance with mobility and transfers. From the beginning, there were problems. He was placed in Room 208, where the air conditioning was not working and the temperature reached approximately 86 degrees. We asked for a fan and were told there were none available. The TV also did not work, which was certainly not our primary concern, but added to the feeling that the room had not been properly prepared for a new resident. More importantly, the level of care has been extremely troubling. He has received little to no assistance getting to the bathroom or safely transferring, despite the fact that this is one of the primary reasons he requires skilled nursing care. He is non-weight-bearing and should not have to choose between attempting to manage these things himself or simply remaining in bed. Medications have repeatedly been administered 2–3 hours late. On Sunday, he pressed his call button approximately five times over a period of about 2½ hours and no one responded. For someone who cannot safely get up and go to the bathroom independently, that is not simply inconvenient—it is a serious safety concern. We also had concerns about nursing coverage on his first night at the facility and the ability to have his medications administered appropriately. I understand that healthcare facilities can be busy and that staffing challenges exist. However, when a person is admitted to a skilled nursing facility specifically because they cannot safely care for themselves independently, timely medications, assistance with toileting and transfers, and a reasonable response to a call bell are basic expectations. Based on our experience so far, I would strongly encourage families considering Kirkhaven for rehabilitation or skilled nursing care to ask detailed questions about staffing, call-be

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  Lisa Jacobson 2 months ago

  My mother’s, and my family’s, experience here was truly awful. She was unable to move or take care of herself, she was totally dependent on staff to go to the bathroom or do anything really. Kirkhaven is OFTEN extremely short on staff, especially aides, so they often just left her in her mess. She would be lucky to get changed once during an 8 hour shift. And early in her stay when they needed two CNA’s to transfer her? Good luck, they don’t have time for that. She needed observation/help when eating so she didn’t choke – it almost never happened, because they didn’t have the staff to get her out of bed and to the dining room so she could be watched, so they served her in her room and didn’t watch her. The call bell is often not answered. it’ll often stay lit for hours without a response. So our family had to stay there to change her. what’s the point of the nursing home if we’re doing that??? Where are the workers? They’re seemingly always short-staffed. By a lot. Medicines were frequently incorrect in their system. They outsource their doctors, and seem to change companies every few of months, so there’s no consistency. I don't think they have enough doctors because it was difficult to see a doctor. Medcine passes are often late.I’m talking 8 pm medicines being passed out at 1 am because they don’t have enough nurses to do it all. This is not a rare thing. They use a telephone service for doctors on the weekend. That service is so poor that it can take half a day for them to respond. So many things was broken. heating/cooling, wheelchairs, TVs, toilet seats… the food was frequently served cold. They have a huge problem getting people to show up for work. Especially on Mondays. Their therapy department is ok I guess, except on mondays. when they have to fill in the for the aides and get people dressed/toileted for the day instead of doing actual therapy. If you have a similar experience with Kirkhaven, please write a review so other people know.

In the order Google returned them. Not verified by Caring Advisor.