Lake City Center for Nursing and Healing

Not the best facility, so of the CNA’s are nice. The physical therapist is really wonderful. My problem is with the receptionist and the nurse. I called to pick something up for my mom and she answered the first time but when I called back my calls were ignored 4 times. The minute I called from a new number, she picked up. Also the nurses do not do their job, my mother was discharged with medication that was not prescribed to her. I had to call poison control, because my mom took a medication meant for someone else with dementia that this facility gave her while leaving. Also the second night my mom was there one of the cna’s wheeled her into the restroom and just left her to fend for her self.. even though my mom has a “fall risk” band on. One of the cna’s even told me herself that my mom needs to work hard to get out of there because her coworkers are lazy and that one of them even tucks away to sleep on the job.

My family had an extremely disappointing experience at this facility, and I would not recommend it to anyone. My uncle was admitted on Monday, July 6. When I visited him the following morning, the first thing I noticed was the lack of professionalism. I walked onto the unit, said hello, and although about five staff members were sitting at the nursing station, no one acknowledged me. When I got to my uncle’s room, it was dirty. The curtains were stained, the room did not appear clean, and the bed remote did not work. Before we arrived, my cousin had spoken with the social worker, who said they would conduct a 72-hour care plan meeting. He knew we were on our way and said the meeting could take place once we arrived. When we entered the meeting room, the social worker, MDS coordinator, and unit manager were already there. Instead of reviewing my uncle’s care plan, the social worker simply asked, “What questions do you all have?” We were shocked. A 72-hour care plan meeting should be organized and focused on explaining the patient’s plan of care, goals, medications, therapy, and answering questions—not expecting the family to lead the meeting. After that experience, we decided we wanted my uncle transferred to another facility. I called the marketer to explain our concerns and let her know we wanted him moved. No one from the facility ever followed up, apologized, or even asked what had happened. There was absolutely no concern shown for our experience. When we returned to pick him up, the social worker walked into the room, handed us a brown envelope, and walked right back out without saying a single word. We packed his belongings and waited, but no one came to assist us. I finally had to go to the nursing station to find out who his nurse was and request a wheelchair for his transfer. The nurse eventually came in, disconnected his feeding tube, and handed us a bag containing his medications and paperwork. While disconnecting the feeding tube, we noticed his pant

It was truly a hard decision to place my mother in a nursing home. Lake City has given me a piece of mind. The quality care she receives has put my fears at ease. It was truly a smooth transition. Nurse Wendy Morgan was my mother's first am nurse She is very knowledgeable, hands on, and has a listening ear to my cares and concerns. I know I made the right decision. Thank You Lake City.