Lakehouse Healthcare and Rehabilitation Center

My father is currently a resident at Lake House Skilled Nursing, and our experience has been extremely disappointing. Since being discharged from the hospital, my father has gained 10 pounds in just 4 days, which is very concerning given his medical history. I brought this to the attention of the nursing manager on Tuesday and was told she would email the provider. However, because the provider would not be back until Thursday, I was simply told to “check back in two days.” A significant weight gain like this should not be treated as something that can wait. Another major concern is the lack of timely assistance. My father prefers to use the bathroom, but staff have been insisting that he have bowel movements in a brief instead. Tonight, he waited over 40 minutes after calling for assistance to be changed. No patient should have to sit and wait that long. Vital signs are only being checked on dialysis days, which seems inadequate considering his condition. Tonight, it was after 7:00 PM and he still had not received dinner. During his first few days at the facility, he repeatedly requested nebulizer treatments and was continuously told someone would bring them, only to be left waiting. Perhaps the most troubling part of this experience is the overall attitude of many staff members. The environment feels like employees are overwhelmed, understaffed, or simply unhappy, and unfortunately the residents are the ones who suffer because of it. Families trust skilled nursing facilities to provide attentive and compassionate care. Based on our experience so far, Lake House Skilled Nursing has fallen far short of those expectations.

I would not recommend this nursing home. My father stayed from April 20th to May 8th after hip surgery. On day one, I told the nurse, Promise, my father was a fall risk and what can be done, he shrugged. The day after, I was told he’d get one shower a week—Sunday. Sunday passed, and I had to give him a bed bath myself Monday. His sheets were nearly brown, unchanged. Call lights going off. Residents yelling for help. Linens sat uncovered in hallways, and a urinal was left on the bathroom floor. The entire staff—Promise, Jenn (the nurse supervisor), Peter, and both front desk ladies—ignored my concerns. As a CNA, I know this care was unacceptable. I’m relieved he’s out. This place shouldn’t be operating. I feel so bad I picked this place for my father. Thank God he’s out! If you have love ones there, please check on them.

I hope you can meet the needs of the people. It makes me sad. Lots of good staff but no organization. Poor management d/t temporary staff likely not ordering meds. Insulin pens have no names or dates. You need to keep up with ordering meds and checking each cart has names and dates on insulin. Charting is excessive. Looks good on paper but not in the chart or on the floor. Too many patients for nurse load. I hope you'll actually use my review to make a difference within your building.