Lakes at Lutz

Google reviews

• P
  Patti Sanchez a month ago

  This rehabilitation facility failed to provide effective communication access for a Deaf patient. During the patient’s stay, qualified ASL interpreters and/or Video Remote Interpreting (VRI) were not consistently provided when needed. As a result, the patient experienced communication barriers when trying to understand care, treatment, and information from staff. Under the ADA, healthcare facilities are required to provide effective communication and appropriate auxiliary aids and services when necessary. I strongly encourage the administration to review its accessibility procedures and staff training. Deaf patients deserve equal access to communication and the ability to fully participate in their healthcare.

• J
  Janice Tarvin 3 weeks ago

  It is important to note that I work in the healthcare field so I'm knowledgeable within this scope. I searched for a decent place for my Mom to stay after her hip replacement surgery but unfortunately was hindered by what Medicare would cover... Let this be a warning to all: the Medicare rating here is also only 2/5! THAT IS POOR! I did not learn of this until after Mom was admitted late one hour before shift change. We tried to convey to the nurse how fragile and vulnerable Mom really was with her dementia so she could then tell the next shift... My biggest complaint was that on Mom's first full day, I never even met her nurse until I was leaving at 5pm! We were told we'd meet most of her team that day. I was shocked! This proved to me a few things 1. the CNAs hurriedly coming n going around there are the ones running the show mostly. They do the best they can, but are truly OVERWORKED AND UNDERSTAFFED. (Here's something weird too- I witnessed them repeatedly come into the room, shut the door behind them and pour coffee ?? to drink- it was just shady.) There's not enough of anyone to provide one-on-one medical attention to someone with advanced dementia who's never experienced a hospital before (so everything was doubly foreign to Mom). 2. The RN's main responsibility is to pass meds and chart things- at 5pm, nurse had come in to ask Mom, (remember a dementia patient) what her pain level was? What a meet n greet! Mom has prided herself in not experiencing pain before her fall, so she would naturally go with "no pain" and that was it! They are unaware of the patient as an individual with different needs, limitations, and cognitive ability. 3. Therefore, patients are treated as just another room number and are neglected. My mom's tray would be taken away too soon and/or not encouraged to try the food which left her hungry- so my daughter would bring in her own food for Grandma. (We didn't get a tour of the place so weren't aware there's actually a dining room in the

In the order Google returned them. Not verified by Caring Advisor.