Lakeview Nursing Center

Google reviews

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  Emma Pitalo 2 weeks ago

  I would NOT recommend Lakeview Nursing Center to anyone after the way my grandmother and our family were treated. My grandmother had a FULL KNEE REPLACEMENT just ONE DAY before arriving for rehab, and the lack of compassion was unbelievable. We called THREE TIMES before arriving to let them know we were coming, but nobody answered. When we walked in, staff were sitting around on their phones, laughing and cutting up. It was clear from our experience that they were not taking their responsibilities seriously or treating our concerns with any urgency. We had multiple bags and belongings, so we asked for a cart. A staff member was about to get us one, but the HEAD NURSE stopped him. She apparently thought my grandmother had dementia and, right in front of her, rudely said, “No, we’re not getting them a cart. They can make two trips if they have to.” The way she spoke about us in front of my grandmother was extremely disrespectful and unprofessional. My grandmother had just had a full knee replacement and could barely walk. When we asked for help getting her out of the car, we were told that we better get her out ourselves. We had to get her out of the car and into a wheelchair before the head nurse wheeled her inside. My grandmother was in EXCRUCIATING pain while waiting hours for her medication. I asked the night-shift head nurse to get ice for her ice machine, which was already in the room. She said another nurse would do it after her 30-minute lunch break. TWO HOURS LATER, nobody had brought any ice, so I had to get it myself and set up the machine while my grandmother continued suffering. To make matters worse, the ENTIRE facility smelled strongly of urine, and there was dried poop on the toilet seat in my grandmother’s room. Absolutely DISGUSTING! The staff we encountered were rude, constantly on their phones, laughing and cutting up instead of focusing on their patients. They acted like every request was an inconvenience and showed very little concern for my

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  CASEY NEUMANN 2 weeks ago

  Our mother was placed here for a few months before her passing and we couldn’t have asked for a more caring compassionate staff! In the beginning, there was a few hiccups as they leaned our mothers needs but with communication between us and them, it was taken care of and so was our mother, very well! The staff is very professional and they do care! Brittany really cares for her residents and goes above and beyond for them. I became very close to her as she was one who cared for our mom a lot. She kept us informed of everything going on! Ms Holly (wound care) was always on top of my moms care when she came back from a hospital stay with a pressure spot, she kept us informed a few days a week on how it was looking. Walker will go above and beyond for any resident in that facility, they are lucky to have someone like him who truly cares for the residents. There was other CNAs that my mom had that we just adored (she wasn’t there long before passing) but we saw them in passing as they had other residents and not always our mom but they would always stop and talk to us and made us feel very welcomed. Ms Beth, their social worker was on top of everything and would address things immediately. One of the charge nurses Ms Jena was also on top of everything and was always available for questions and concerns. Thank you for helping our mother in her last few months. We appreciate you all! ❤️

In the order Google returned them. Not verified by Caring Advisor.