Life Care Center of Federal Way

DO NOT SEND YOUR LOVED ONES HERE I cannot recommend this facility based on our experience. If you choose to place a loved one here, be prepared to advocate for them every single day. Do not assume that physician orders are being followed, medications are being administered correctly, or that your loved one's care is being coordinated without your constant involvement. In our experience, if we had not been closely monitoring everything ourselves, many serious issues would have gone unnoticed. Throughout my husband's stay, we experienced repeated communication failures, poor follow-through, and a lack of coordination with his long-term medical team. Concerns we raised were often dismissed or required repeated follow-up before they were addressed. We also experienced a care conference where we felt blamed rather than supported while trying to advocate for my husband's needs. The concerns extended well beyond communication. My husband reported not being properly cleaned after using the restroom, remained soiled, was placed in briefs instead of his own clothing, and we later learned he had received only two bed baths in over a month. No patient should have to experience that level of neglect. Medication management was one of our biggest concerns. We have since discovered that medication doses were changed without consulting the physicians who have managed my husband's complex medical conditions for years. Medications prescribed by his doctors were not consistently administered as ordered. Most alarming, we recently discovered that my husband had not been receiving a prescribed antibiotic for approximately two months despite there being an active prescription with no medical reason for it to have been stopped. These medication issues were discovered only because we continued reviewing his records ourselves after discharge. Families should not have to audit medication records to ensure their loved one is receiving prescribed treatment. Earlier in my husband's stay,

Our mother could have died while in the care of this facility. My mother is bedridden and completely dependent on staff for basic assistance, including making sure her phone is charged and within her reach and that she has a way to call for help. Both of my brothers and I tried repeatedly to reach her on her cell phone and received no answer. We didn't even know what room she was in. One of my brothers called the facility, and while we understand they may not have been able to disclose information because of privacy rules, he specifically asked them to please have our mother call us. We never received a call. When we finally found out what was happening, we discovered that her phone wasn't charged and her emergency call/push-button remote was underneath her bed, where a bedridden patient obviously could not reach it. She told us that staff had also been extremely rude to her. Most frightening of all, she had apparently gone hours without being adequately checked. She did not have her oxygen available, her blood sugar was 60, her hands and face were purple, and she was struggling to breathe. Our family had to call the ambulance ourselves. When the paramedics arrived, her oxygen level was extremely low. We were terrified by the condition she was in. Then, while we were dealing with this medical emergency, my brother was told that if we wanted to hold her room, it would cost $850 per day. After what had happened, there was absolutely no question that our mother would not be returning there. We trusted this facility to care for a bedridden woman who could not simply get up and find someone when she needed help. She depended on the staff. Finding her emergency call remote underneath her bed, her phone uncharged and inaccessible, and then finding her in such serious medical distress is something our family will never forget. I am sharing our experience because other families deserve to know what happened and to ask questions before placing a vulnerable loved one here. Ask

1 star only because zero stars isn't an option This place was an absolute nightmare for my mother. She was there for about two days, and we are extremely upset and concerned about the care she received. When my mother arrived, she needed oxygen, but according to what we observed, she was not being given the oxygen she needed or checked on properly. At one point, she became so low on oxygen that she was turning purple. Our family had to call emergency services to take her to the ER. She spent about a day and a half in the hospital and was released in stable condition. We spoke with her on 9/23/26, and she was completely fine and able to communicate with us. Then, on 9/24/26, she ended up back in the ER. Our family spent the day trying to reach her. Her cell phone had been off, and we could not communicate with her. We called the facility's front desk and could not get anyone to answer. We eventually went to the facility ourselves to check on her. When we found her, her oxygen was dangerously low. She did not recognize us, could barely speak, and did not know who she was. We had to get emergency medical help for her again. This experience has been absolutely heartbreaking and frightening for our family. A person who requires oxygen should be monitored and cared for appropriately, and their family should not have to show up unexpectedly to discover that something is seriously wrong. I would not recommend this facility to anyone based on our family's experience. If you are considering this place for a loved one, please ask very detailed questions about how they monitor patients, how they handle oxygen needs, and how they communicate with families. We are extremely disappointed and deeply concerned about what happened to my mother. This place was an absolute nightmare for my mother. She was there for about two days, and we are extremely upset and concerned about the care she received. When my mother arrived, she needed oxygen, but according to what we observed, she was