Linden Woods Village

We have had two experiences with this facility that weren't great. We scheduled a time to walk through the skilled nursing facility and ended up waiting 45 minutes for someone to walk us through. This was frustrating as we had another appointment to view another facility. The second experience has also been frustrating as we are now looking for long-term care. My father in-law wanted to go to this facility as it was close to the house he used to live in with his wife. I have called the director of nursing twice and left a message both times. I never received a call back. I reached out on their website and responded to their generated email and did not receive a response back from that either. I got a text from someone/maybe AI telling me to call them. I'm not sure why when I have called and already left multiple messages with no responce. The fact that I can't get ahold of someone, and they do not honor their appointments, is a huge red flag for me. This is a private pay facility. I'm actively trying to give them my business and it's difficult to do so. I can only imagine how difficult it would be to communicate with them about the care of my father in-law after they have my money. This facility is a pass for us.

My family recently visited Linden Woods Village during our search for an Independent Living residence for Mom. We all were highly impressed with the staff, the services, the amenities and the facility. Heather and Amanda were very accommodating providing multiple tours over two days to accommodate our schedules and allow our family members to be involved in decisions. Their communication is excellent and they are quick to respond to our questions. After visiting several other facilities, there was no question that Linden Woods Village is the best place for Mom. The residents there were all happy and engaged in different activities and stopped to visit with us and the staff. The apartment we selected was large and well designed. We all feel very positive in our decision to choose Linden Woods. The final decision came from Mom who stated, she 'loved the place and couldn't wait to move in!'

Aside from the time they allowed a member of staff to arrange the purchase of my grandmother's car with no follow-up or known disciplinary action, they also have, behind the backs of her PCP and her DPOA, perscribed her additional medication for undiagnosed psychosis, and had her deemed unfit to make her own decisions and a flight risk, ruining her chances of even getting into other facilities, all while keeping her in long-term care room at a 300 dollar a day private pay rate. These people will make decisions for your loved ones without informing you, and then go out of their way to impede your chances to live somewhere else. Do not speak with them, do not do business with them, and do not trust them. Edit: The canned response to my post is unappreciated and pointless. I've tried calling your leadership, and they are avoiding my calls.