Lotus Nursing and Rehabilitation Center

I want to recognize the outstanding work of Lotus’s events team. Their coordination, dedication, care, and above all, the affection with which they carry out each activity make a tremendous difference. I had the opportunity to attend the Father’s Day’s event at Lotus Nursing and Rehabilitation Center and could see how the events team and their coordinator were attentive to each patient before, during, and after the activity, making sure everyone felt cared for, comfortable, and special. I want to give a very special recognition to Aileen. Thank you for always giving more than 100% at every event. It is clear that for you this is not just a job, but a true vocation of service. Your dedication, your joy, and the love with which you do things help many of these older adults forget, even if only for a moment, the difficulties of everyday life and enjoy moments filled with happiness. God bless you, Aileen, and bless the entire Lotus team as well. Thank you for leaving such a beautiful mark on the lives of each of these beloved seniors. Your work truly transforms lives.

⭐️ Extremely Disappointed — Serious Concerns About Safety, Cleanliness, and Compassion My recent experience at Lotus Nursing and Rehabilitation Center was extremely disappointing and honestly very concerning. I went to visit my godmother to drop off some personal belongings, and I brought my elderly parents with me. My mother uses a walker, and unfortunately, I accidentally left it at home. I went to the nurses’ station and politely asked if they could lend me a walker or wheelchair so I could safely get my mother to the front entrance. I was not asking for anything unreasonable—just basic assistance to help an elderly woman safely navigate the facility. My request was denied. As we were leaving, my mother almost fell at the front entrance. Thankfully, my father was able to catch her in time. I cannot stop thinking about what could have happened if he had not been there. An elderly person falling can result in a serious injury, hospitalization, or worse. What makes this even more disturbing is the condition of the facility. The main entrance may look and smell pleasant, but once you walk through the corridors, there is a strong odor of urine and fecal matter. This is not something I would expect to encounter in a facility responsible for caring for elderly and vulnerable residents. Beyond the physical environment, the lack of kindness, hospitality, and willingness to help was incredibly disappointing. Families who walk through those doors are trusting the facility with people they love. Residents deserve to be treated with dignity, compassion, respect, and genuine care. I am sharing this review because I hope management takes it seriously. A nursing facility should not only look presentable at the entrance—it should provide a clean, safe, respectful, and caring environment throughout the entire facility. Please do better. Our elderly loved ones deserve better.

I have nothing but wonderful things to say about my 30 day stay here. Let me share with you a little back story in 2019 I had to go to a rehabilitation center in the downtown area and to say I left pretty traumatized is to say the very least. So when I was told I had to go again all I could remember was that past experience. I was given a list of choices. I did my research. Aside from some comments in the reviews I chose to come to Lotus, a bit anxious not going to lie. HOWEVER, from the moment I came in (and I arrived in the late night hours) I was made to feel so welcomed. The next morning staff members started pouring in. They introduced themselves, what their roles were and made themselves available at any time. From there on out for the next 30 days I have been showered with attention, kindness, love, being heard. Today, my discharge day, feels so bittersweet because I will miss every single person who took care of me. I have to end this review giving them a shout out!!! Ivrose, Clementine, Kelly (Admin Guardian Angel) , Marie Florestal CNA, Esther CNA, Philomena RN, Orieta (nursing supervisor), Norma OT, Hoon PT, Dana OT , Katie PT, Ashley OT, Maria (housekeeping) , Mike ( food manager) and last but not least Lucy (social worker). I also have to add that the team work among the staff is very impressive, they work together in such a positive way and they try as best they can to meet every patients need. In conclusion, one piece of advice, remember that all the people who work here deserve to be encouraged and given grace at times because they are taking care of multiple patients with different levels of care AND I highly recommend Lotus nursing and rehabilitation.