Manorhouse Assisted Living and Memory Care

Google reviews

• M
  Mary Beth Long 2 years ago

  Because Manorhouse is small and staff turnover is minimal, the people who work there really know the residents. My mom could be a hermit but the activities director drew her out and when I stopped by one day, my mom was laughing, singing and clapping along to Karaoke in the lobby! A notorious late sleeper, mom was pampered with breakfasts brought to her room. The facility is beautiful and clean. Mom loved the Serenity Garden and one resident planted tomatoes there. The location is convenient, too, near Short Pump.

• B
  Brett Noeske 7 months ago

  My family member was placed in Manor House memory care for a little over a year and I witnessed a dramatic decline in his health and well being. Manor house is one of the more expensive assisted living facilities in Richmond at $8,000 a month. I guess they justify this based on the appearance of the facility as it looks like a country club from the outside. For the $8,000 a month you receive room and board and not much else as you have to pay extra for everything such as incontinence care and physical therapy. The facility only had physical therapy once a week and really didn't provide much else. The staff seems overworked and under staffed and I witness a high turn over of 3 head nurses in less than a year. Any time I visited my family member he was in a day room in front of a TV and never saw any activities. We were told that a refrigerator could be in the room when he moved in and then when we visited we found food that was 4 months past expiration. When we told the staff we were told he was not allowed to have a refrigerator. I feel like most of the time we were concerned about something we were told it would be taken care of but it would not. The last time I visited my family member he looked disheveled and neglected. His hair and finger nails were long and unkept, he looked like he hadn't been bathed in over a week, and he had severe pitting edema in his feet and legs. Also, his room smelled very strongly of urine. We calmly told the staff about our concerns and the next day we were told that they could no longer care for our family member and that we had 30 days to remove him from Manor House. We were never told by Manor house a head of time that if they felt like they could no longer care for our family member we would have to remove him. No help was given from the Manor House for moving him and no medical records were ever sent to the new memory care facility. The company that runs and manages Manor house only obviously cares about one thing t

In the order Google returned them. Not verified by Caring Advisor.