Mariella of Reno

Google reviews

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  M. Smith 4 months ago

  We rarely leave reviews, but families deserve to know what to expect. The level of cleanliness here has been extremely disappointing. Resident rooms and bathrooms are consistently unsanitary. Surfaces in personal rooms often appear not to have been wiped down in months, and bathrooms are left in conditions that are simply unacceptable for a healthcare environment. Families should not have to repeatedly ask for basic sanitation. Equally concerning is the response from management and housekeeping. Rather than addressing concerns professionally, requests to keep rooms clean are often met with rudeness or indifference. That is frustrating when you are advocating for someone who cannot advocate for themselves. Another ongoing issue is the handling of residents’ clothing. A significant amount of personal clothing has disappeared, while other residents’ clothing regularly ends up in the wrong rooms. We were told months ago this is a known problem, yet there appears to be little effort to correct it or prevent it from happening again. Residents deserve dignity, cleanliness, and respect. Families should feel confident that their loved ones are living in a safe, sanitary environment and that their belongings are being cared for properly. Unfortunately, that has not been our experience. I sincerely hope management takes these concerns seriously and makes meaningful improvements for the residents who depend on them.

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  Alane Mohn 9 months ago

  I had toured many memory care facilities in Reno and decided on Mariella. You can see the tangible things, like the facility, the services, the environment, etc., which are great, but it is the intangibles, the things you don't see and experience until your person moves in, that are the real unknown. I can say, without hesitation, Mariella, because its exceptional staff, was the best decision we could make for my mom. They are, without exception, so caring, thoughtful, respectful and uplifting - from Tom, the Director of Sales and everyone at the front desk, to the entire memory care staff - they truly care about the residents. From the day we moved my mother in to Mariella, the memory care staff made her feel welcome and valued. I visit every day, and I see how they interact not only with my mother, but with other residents. The level of genuine caring, patience, support, professionalism, and respect they show to each and every person reassures me that there is no better place for my mother. Knowing she is in such capable and compassionate hands gives me tremendous peace of mind. Thank you Mariella!

In the order Google returned them. Not verified by Caring Advisor.