Marjorie Doyle Rockwell Center

Over 3 years ago my family conducted a thorough search of Capital District memory care assisted living residences for our 90+ year old Mom. Marjorie Doyle Rockwell Center (MDRC) was head-and-shoulders above all others, and our Mom has been happy, comfortable and safe there ever since. The MDRC team is uniquely skilled at patiently assisting my Mom with all the aspects of daily living as independently as possible. The professionalism, attentiveness, and genuine warmth of every team member at MDRC has always impressed us. It is clear to us that the employee-to-resident ratio is significantly higher at MDRC versus other places. We love that MDRC has the look and feel of a cozy, comfortable home, versus the institutional atmosphere of nearly all the other memory care residences we considered. They have a bountiful array of daily entertainment options and social activities at MDRC. For most day-to-day professional health care needs those providers come to MDRC. Lastly, during these troubling pandemic times since early 2020 the MDRC team has done an outstanding job of keeping covid outside looking in. Their proactive stance and highly protective covid prevention protocols have ensured that our Mom and her fellow residents are today healthy and safe. It is a genuine comfort to our family that our Mom enjoys living at MDRC.

Hard to imagine how these guys could have done a better job over the last two years. I was already a fan before anyone ever knew what Covid was, but MDRC took a damn near impossible situation and made it tolerable for the residents and those of us who worry about them. Part of it was the prescient design of the physical facility - who knew that the three house system would be perfectly designed to deal with the pandemic - but the rest of it was the communication, attitude and day to day that kept everyone safe and as comfortable as possible. We thank them for the effort. My mother has been a resident for over two years now, and while the decline inexorably continues, the people at MDRC do everything they can to make it that much more tolerable, I feel like I pretty much know almost everyone there by now, and I’m glad we landed there.

Went to visit a resident for a placement Screening and felt I was treated like a criminal. Made to wait in reception complained I hadn't called staff to make an appt and then case manager insisted on coming into residents room throughout my. Visit very strange never treated like this in any other facility.