McCrite Plaza at Briarcliff

Google reviews

• S
  S Davis a month ago

  Absolutely NOT!! I wish I could give McCrite Plaza 0 stars. From what I have personally observed, this facility does not live up to the image it presents. There are a handful of truly wonderful staff members who genuinely care about the residents, but unfortunately they seem overworked, underpaid, and underappreciated. It is disappointing to watch good employees work hard while problematic behavior from others appears to go unaddressed. I have raised concerns about my grandmother’s care, and I have also been told by staff that concerns are reported to management, yet it does not seem like meaningful changes are made. There are employees who truly try, and I applaud them, because they seem to be carrying much more than their fair share. I have visited at night specifically to see what the environment was like after hours, and I was extremely disappointed. I observed staff sleeping or sitting off in corners while things that should have been handled were not getting done. My grandmother’s laundry had not been completed, yet there appeared to be plenty of downtime. Personal care has also been a concern. After my grandmother had supposedly been cared for, I wiped her neck myself and the cloth came away brown with dirt. That immediately made me question how thorough some of the showers and personal-care routines actually are. I have also personally seen mice around the property. With my background in real estate, seeing that raised serious concerns for me about the condition and maintenance of the building. The facility promotes itself as family-owned, but that has not translated into the kind of family involvement I expected. I have rarely seen the McCrites present, and on the occasion I did, I did not see much interaction with residents or families. It would mean a lot to families to see ownership actively engaged with the people who live there and the staff caring for them. One of the saddest parts is watching good employees leave for other facilities. My gran

• T
  Terry Snapp 2 months ago

  My experience at McCrite Plaza has exceeded all of my expectations. I have found the staff, without exception, to be extraordinary in their devotion to Service , taking care of the least of things as well as items of great significance. I am so very, very grateful to be here and feel confident it will serve me as my new home for years to come. I have also found my fellow residence to be such kind, happy and supportive persons that I have come to admire tremendously. I wholeheartedly recommend this place to anyone who is seeking a new start and a new life in a wonderful community, an outstanding facility, and extraordinary staff.

In the order Google returned them. Not verified by Caring Advisor.