Morada Albuquerque

Suzy and the entire staff are truly wonderful. They are friendly, caring and always treat residents with kindness and respect. They take the time to communicate with families, making everyone feel informed and supported. The community offers a variety of fun events and activities that keep residents engaged, along with excellent amenities that make daily life comfortable and enjoyable. It's clear the staff genuinely care about the people who live here, and that makes all the difference. I highly recommend this community to anyone looking for a warm, welcoming place for a loved one.

I just wanna offer our hearts to you and say that if you need some good in the world. I would love to be one that speaks positively and highly of Morada and all of the gifts my mom received in the humanity and the wonderful hearts and spirit, and you know that she passed there. We all the more hold you, dear in our hearts, so feel free to reach out. Feel free to quote me I know you guys and your intention is to serve i know your objective to take care of the elderly and you're doing that stellar so I really I really feel anyone looking for a loving home for their loved one- Morada is the best in town, . and Tom and I wanna spread the word of how much good there is there thank you for the wonderful care staff gave my mom - she was happy there!

Moving a family member into assisted living is no small feat. This endeavor is increasingly heightened when trying to coordinate this type of move and care from another state. That was my situation. I feel lucky and blessed to have been referred to Morada Albuquerque. From the very first virtual tour, phone calls, and emails, I could see that this facility was different. My initial contact was with Dustin Duran, Director of Sales. From the first conversation I had with Dustin, I felt like he understood my dilemma. Throughout the course of three weeks, Dustin worked with me on coordinating everything from advocating for my family member to his senior management, creating the appropriate financial picture to meet our budget, and problem-solving when things didn't go as planned. My brother's initial interview did not go well; without a family member present, he didn't fully understand who he was talking to or what was being presented to him, and the facility was not able to recommend him for admission as a result. Dustin recognized that my absence during that first interview was likely the cause, and he worked with the site's senior management to secure a second chance. This time, Dustin arranged for me to join via FaceTime so I could fill in the gaps and give my brother the confidence that this move was truly in his best interest. The outcome was a complete turnaround from the first interview, and it allowed Dustin to move forward with the process. Dustin recognized I was in a difficult situation and took it upon himself to make sure my family member was given local representation I could not provide. The great customer service doesn't stop with Dustin. James Dallas was part of that second interview and took the time to speak with me beforehand, which allowed me to share the best way to communicate with my brother. It was a small gesture that made a real difference. From Lindsey Kohman, the site Executive Director, to all members of the onsite staff (James Dallas an