New Albany - An Optalis Health & Rehabilitation Center

My wife has been here for rehab after a broken ankle. She has ALS so it's much more difficult process. The PT/OT crew here are fantastic, a lot of knowledge and experience. Nursing staff/aides can be up and down but generally up and the manager of the place is great.

My 90 year old mother with dimentia broke her hip in mid April 2026 and required rehab before returning to the memory care facility where she lives. I give the nursing care and aids high marks for their patience while helping her get through a difficult situation. I give the administration (i. e. social workers) low marks for their lack of communication and responsiveness during her time at Optalis. Unless I asked, there was no feedback on her progress in therapy. I had to follow up repeatedly on calls made to the case worker office due to a lack of responsiveness. Being mom has dimentia, it was important for communication to be through the family (POA) in addition to the patient.

This review is a long time coming. My mom had a short stay here over a year and a half ago, and since she has passed, I’ve spent a lot of time reflecting on that emotional and stressful season of life. Like many families, we moved my mom into assisted living hoping she would have the care she needed while also gaining social interaction, activities, and a sense of community. We specifically chose this facility because we were told it would provide a smaller environment where she could easily get to meals and activities. Unfortunately, that was not our experience. My advice to families is to ask a lot of questions before moving in and make sure you fully understand what daily life actually looks like. Visit multiple times, at different times of the day, and even unannounced if possible. Had I done that, I likely would have realized there really was not an active dining room program taking place the way it had been presented to us. We felt very misled during the process. I honestly left feeling like the marketing director either did not fully understand what daily life looked like in the building or was simply telling us what we wanted to hear in order to secure a move-in. One of the things we were specifically looking for was a dining program and social engagement. Instead, meals were always delivered to residents’ rooms more like a hospital setting than an assisted living community. The activities program was also not what we expected, as it was blended with the nursing home side of the building, requiring my mom to walk a significant distance to participate with residents she did not know. What disappointed me most was the lack of response from administration. I sent a lengthy and heartfelt email explaining our concerns and why we were giving our 30-day notice, and I never received a response from the executive director. There were positives. The rooms were nice and worked well for my mom’s needs, and we made her space feel very warm and homey. The location a