New Brighton Care Center

The staff at NBCC are phenomenal! They are pleasant, helpful, friendly and have accomplished more progress with dad’s therapies and rehab then all of the previous care centers he’s been in this last couple of months. Kudos and a great big thank you!

I use to provide hospice massage therapy around the twin city area. I have been to several communities and observed how staff handle different situations. My sister is a resident of New Brighton Care Center. And even though it is an old building and there is not much room for her material items. All - of the the staff - are exceptionally superb - Did I say "ALL" - yes I did. I believe that my sister is getting the best skilled nursing care at New Brighton Care Center and I would not be able to give her the care she deserves without these awesome wonderful people on my team.

I had a family member that was here for rehabilitation from a prior surgery. The first time I visited, the front check in tablet didn't even have my family member name in the system and the front desk lady didnt say a word to me, the other three times I was there, no one was even at the front desk and once again, her name was not in the tablet, so I had no way to "check in". Everytime I would visit, I would find the nurses & CNAs on the 2nd floor, either having a side conversation or on their phones in the hallway and several call lights were on. My family member needed help several times (she couldn't put any weight on her foot and she also had a wound vac) and she waited 20+ minutes just to have someone check on her. Which I can understand that there are others at the facility, but when I see them in the hallways having side conversations or on their personal cell phones, it's quite frustrating. The first week of my family member being at this facility - we had a conference to come up with a plan of care. The insurance/office woman was nice, along with the Physical therapist, but my major complaint and the reason why I gave 2 stars is because of the charge nurse during that conference. The charge nurse came totally unprepared and even said she thought it was another resident and even provided that residents name, which is against hippa (I used to be a CNA, so I'm quite familiar with Hippa policy) She knew NOTHING about my family member medical history- just mentioned she thinks she remembered reading that my family member was short of breath over the weekend. Which was correct, but she was supposed to get a chest x-ray the week of arrival due to a deep cough, but it was never done. The nurse said she would get that ordered and mentioned she was going to go review her chart and come right back - she never did. It also took them another 2 days before the chest xray was done and wouldn't even give my family member the results. I mentioned above that my family member