NewBridge on the Charles

If you need rehab a very beautiful setting and well run place.

My dad has been living there since March of 2020. I love the things you don't see and the things you do. EMT on staff has a very fast response time. It seems like all of the workers are very happy there and most say "Hi Joe" to my dad as we walk by. The building is very nice and having a rehab and memory care on sight is an amazing asset. He is surrounded by intelligent people and have amazing musicians weekly. I am very happy for my that he lives there.

So much has changed since COVID.......My 82 year old, legally blind Mom, went to your rehab s/p colon resection. Upon admission, we made it explicitly clear that my mother would require assistance at mealtimes—specifically, that her meals be cut up and that she be oriented to the placement of her food, utensils, and beverages. None of this was done during the six meals she was present for. She ate almost nothing during her stay, and for someone of her fragile stature and medical condition, this was unacceptable. For her, food is her medicine, and every missed meal was a missed opportunity to heal. In addition, we requested that all lights be kept on in her room to accommodate the little vision she has. Despite this, the lights were turned off at night, leaving her disoriented and frightened. Worse still, when she used the call button, she was either ignored or, when someone finally did respond, she was scolded. I personally witnessed one of these upsetting interactions while on the phone with her. It was clear to me that her emotional well-being and basic dignity were not being respected. As someone who has worked in long-term care for many years as a clinical liaison, I have always considered Newbridge on the Charles a gold standard—a facility that other SNFs aspired to emulate. This experience has drastically altered my perspective. I brought my mother home the next morning, both saddened and disillusioned. I had hoped Newbridge would be the one remaining facility I could confidently recommend. Unfortunately, I no longer feel that way. I now believe that traditional skilled nursing facilities, in their current form, do not meet the needs of vulnerable older adults with dignity and compassion. I will be advising others to consider assisted living when possible, and if financial limitations prevent that option, I truly feel heartbroken for them—because what exists today simply isn’t enough.