NorthBank Center for Rehabilitation and Healing

Google reviews

• J
  Jeri Baker 2 weeks ago

  This place is terrible! My mom was there for 2weeks was supposed to be longer but after everything I seen and how she was treated I pulled her out. After being there for 2 days she was still in her hospital gown so I changed her clothes that was a Sunday. A few days later I go to see her and she’s sitting around in nothing but her housecoat in the common area nobody could tell me why she wasn’t wearing anything underneath no answer. Took her to her room and was in her bathroom the hateful cna started yelling at my mom. I had to demand she get a shower after being there a week. She was kept in the same clothes for days. Found her sitting in common area with pee dried shoe on and nobody could explain why since mom wears a catheter. The day I went to bring her home the shoes that was taken to laundry and hadn’t been washed and there were gnats flying around in the bag!!! A pair of her pants was thrown in the drawer smelled of pee!! Not to mention the social services director had changed my mom’s insurance from advantage plan back to her Medicare with out permission. The med nurses were giving her inhaler 2x a day which it’s a once a day inhaler. Staff doesn’t care about the patients to busy on their phones.. I don’t think her room was ever cleaned! Don’t send your loved one’s there!! I sent a 5 page letter to them and I had no response!! She was mistreated she lost weight while she was there was treated like she was crazy. Mom has dementia but not crazy. I could definitely tell more but I just summed it up

• C
  Christi Boyd 2 weeks ago

  I was admitted to NB about 4 weeks ago. Thanks to the best therapist in Rehab Traci OTA she's funny and Jojo PT their both real and fun. Im on my way to a speedy recovery. I will be leaving tomorrow but I'm going to take what the I learned in Rehab and remember what the Director Maite told me, "I can still continue to do the exercises learned from Rehab when I get home because it's important to maintain my level of function". Even though, I don't want to return. I plan to keep in touch with the Rehab team

In the order Google returned them. Not verified by Caring Advisor.