Northlake House

Northlake House has been an absolute blessing for our family. Watching a parent go through early onset Alzheimer’s is incredibly difficult, but from the moment my dad moved in, the staff has treated him with so much compassion, dignity, patience, and genuine love. The care team is truly exceptional. Every staff member we’ve met is dedicated, attentive, and deeply committed to the well-being of every resident. They don’t just provide care — they create a warm, supportive environment where residents feel valued, safe, and respected. Since being at Northlake House, my dad has done remarkably well. He is happier, more engaged, and receives the structure and support he needs every single day. The peace of mind this has given our family is impossible to put into words. You can tell the people here genuinely care about what they do, and that makes all the difference. We are beyond grateful for the kindness, professionalism, and heart the entire team shows every day. I would highly recommend Northlake House to any family looking for exceptional memory care for a loved one.

Highly recommend Northlake house they have taken excellent care of our family member and have embraced him in this life transition. The nurses, activity coordinator and other employees are very welcoming and care a great deal about the well being of their residents. Very thankful for the kind and dedicated staff.

Our experience at Northlake House was short, but very, very positive ! We reserved a room for my dad 6 weeks in advance of his target for leaving long term rehab, after he was hit by a car. Dad was 92 with keen cognition before the accident. He came out of 5 weeks in ICU with severe delerium/sundowner syndrome. We were counseled at Re hab, that he would need memory care going forward, as these conditions were not subsiding, as everyone in his orbit was hoping. :( Crystal at NLH was a blessing to have found - to help us put this emotional and unexpected recommendation in process. **we toured 5-6 others and chose North Lake House. Crystal and the facility tour tipped the scales for us. She had so much compassion and experience to share with us, and we knew we would be in good hands. We moved dad to NLH on a Monday. The staff were very nice, helpful and patient...the chef was a character, and took pride to talk to all of us and cared about his menu.The facility is clean and very well cared for. 2 weeks before leaving long-term re-hab, our family and the therapists and staff at re-hab, all saw a BIG improvement in dads cognition and we even wondered if we might bring him home instead of a new residency for him in Memory care? We made the decision to continue with the plan at Northlake House for his safety and would get his new Dr. at Northlake House involved in any future decision to take him home. He improved so much more at NLH in just a single week, that when the Dr. saw him the following Monday after arriving, she did not hesitate to support us taking him home! We found our "angel", Crystal, and she and the nursing staff fastracked his discharge, so we could load him in the car- NOW ! :) NLH has a 14 day notice discharge policy and had made all financial details smooth and transparent from day 1. We signed him out and off we went with HUGE smiles and tears flowing ! We came back and packed up his room over the next 2 daysand everyone was so gracious and happy