Oak Knoll Health and Rehabilitation, LLC

Google reviews

• T
  Tanisha Berry 7 months ago

  The hallway smells like urine there is no where to sit when you visit your family unless they’re in a wheelchair and you have to take them out on the porch. If you come after 6 to visit the front door is locked and it takes 30 minutes before someone comes to unlock the door. The color is depressing and everything is plain. The walls are bare with no artwork to display what the residents are doing in activities. There are no social outings for the residents they have the same activities over and over. Please don’t bring family members to this place for rehab 30 minutes is not adequate for a session.

• C
  Cedric Burl a year ago

  As a concerned family member looking for a safe and caring rehabilitation center for my loved one, I was hesitant after seeing the one-star reviews. However, after speaking with Andre in the Admissions Department, my concerns were met with professionalism, empathy, and transparency. Andre had a great attitude and took the time to answer all of my questions thoroughly. He acknowledged the past issues and explained that the facility is now under new administration, with a new staff committed to turning things around. His voice was both delightful and reassuring, firm, yet caring. It was clear that he takes the responsibility of patient care seriously, no matter what the reviews may have said. I told him I felt led to call and speak with him, it truly felt like divine guidance. As a businessperson myself, I know the importance of being given a chance to earn trust, and I believe Andre and his team deserve that same opportunity. I’m very pleased with his demeanor and optimistic outlook on the facility’s future. Based on our conversation alone, I felt compelled to leave a 5 star review.

In the order Google returned them. Not verified by Caring Advisor.