O'Neill Healthcare Middleburg Heights
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Open
3.5
96 reviews
Every day · Open 24 hours
Google reviews
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House II 6 months ago
So Google says this place has 5 stars! Not even close to .0000001 star! My parent used the toilet at 0800 and clogged it up, it wasn't cleaned until i made a fuss about it at 7pm. I finally found a nurse working and not on his phone, a middle aged black gent, who was more then happy to help. But all day Noone else would check on my family member. His trash was over flowing, the floor is sticky and dirty the bed was urine filled and disgusting. They don't check on him to wash his cloths I have to come here and Clean the room. Take his cloths home to because Facebook is more important then doing what's required for these ppl here! I walked around to find staff doing absolutely nothing but playing on their phones! Sad very sad. This is what we have to look forward to when we age! No thanks! Please if you have family in one of these home go check on them!
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Dawn Nara 4 months ago
This place is awful. They don't offer good care. Do not put your family here. My husband is there for physical therapy. If you ask questions about their care the staff gets nasty. All in one week my husband was told they were out of ice packs milk juice and clear soda. It takes them over 10; minutes to answer a call bell. If patient asks for something the nurse and aids never come back. Social worker only a designee and nott acting as patient advocate. She was only interested in arguing not solving problems for patient. Admission person wasn't present upon admission. Processes of nursing home and care plan not discussed with patient and family. Dietician not full time either. Nurses not listening to patients medical complaints and calling doctor. I would not put your family here for rehab. Also problems accessing their services as well.
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Ann Marie Barsa a year ago
This place was nice when my mother was in long term care. But with 3 yrs the place turned into a circus. The nurses and most of the aides were nice, patient, and provided good care but never enough staff. Mom had to wait for 2hrs to have her diaper changed. Many shower days were skipped because there were not enough aides. Once she had called an aide. Mom's voice was hoarse. Aide said she couldn't understand her and walked away. Another aide refused to bring her a breakfast tray because mom signed up for breakfast with the activity people. But she was too sick to go. I reported these incidents to the nursing director but nothing came of it. And so many billing errors. I just received a bill for two dates for transportation for May. Mom passed away in April. Did they dig her up and take her to a Dr appointment? This place has turned into a dump. No nursing home is perfect but this is unacceptable.
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Jalissa Maxwell a year ago
If I could give 0 stars I would. I wouldn’t send a soul I love to live here even just for therapy. A lot of the staff are terrible people ESPECIALLY management. The way they talk to their staff is unacceptable and seems there is a lot of division in the job which affects the care for residents. Amanda (Administrator) does not know how to talk to staff or run the building, she is extremely rude and should work on how she speaks to her staff, Jennifer (DON) yells at staff but picks and chooses. I’ve witnessed staff yell and curse each other out including telling management what they will or won’t do. They both provide unfair treatment and should honestly undergo an investigation. I have been very observant of this building during each visit and overall the energy is negative and they do not really care. It is more drama amongst staff that they forget they are here to care for those who no longer can care for themselves. Get rid of the whole management from the kitchen to the floor bring in a new team who is not afraid to do their job and actually care. DO NOT SEND YOUR LOVED ONE HERE! If they are transferred in from the hospital TAKE THEM OUT IMMEDIATELY.
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Pat Oster Oster a year ago
We were cared for the phenomenal staff off & on for 8 months. The entire staff are professional, caring and supportive . Addressed medical & emotional concerns. Therapy department is an extremely supportive, encouraging, great group. From the Administrator to the entire staff, everyone is friendly, caring and encouraging. Extremely uplifting group. Our sincere Gratitude and Admiration to each of you who touched our lives and helped bring us home again. Blessings to you all 💞💞🙏🙏
In the order Google returned them. Not verified by Caring Advisor.
- Address on Google
- 7250 Old Oak Blvd, Middleburg Heights, OH 44130, USA
From Google · 09 Nov 2026
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