Optima Care Castle Hill

Name: Optima Care Castle Hill
Address: 615 23rd Street, Jersey City, New Jersey, 07087, United States
Telephone: (201) 348-0818
Price range: $$

Jersey City New Jersey, United States , New Jersey , United States

4.1 on Google · 54 reviews

Assisted Living

About Optima Care Castle Hill

Optima Care Castle Hill provides assisted living services in Jersey City, offering support for older adults who need help with daily activities while maintaining as much independence as possible. The community is designed for individuals who benefit from personal care assistance in a residential setting. Families considering Optima Care Castle Hill for a parent or spouse can expect a focus on day-to-day support tailored to assisted living needs. Those exploring this option are encouraged to contact the community directly to learn more about daily routines, dining arrangements, activities, and visiting policies, as well as any specific accommodations for pets or faith practices.

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Why Choose Us

Assisted living care

Assisted living services offered at this community

Jersey City location

Located in Jersey City

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Google

Health

Open

4.1

54 reviews

Every day · Open 24 hours

Google reviews

Louie GREGG GREGORIO a month ago

Drove a best friend over as she wanted to visit her Grandma - a resident there. Manning the front desk was a really helpful young lady.. Went up to the main area and bumped into this very friendly & helpful person named Maria who turned out to be the head of Recreation. My friend's Grandma was doing an activity.. She was so engrossed & happy she didn't want to be disturbed! 😉.. my friend said she never so her Frandma so happy. The place was so full of happy smiling people. Very impressive.
Recreation New Horizon 2 months ago

Do not bring your loved ones here. I have spent a significant amount of time inside this facility over the years and have seen the conditions from multiple perspectives. The neglect here is very real, and it hits the non-alert residents those who cannot advocate for themselves the hardest. I have personally observed residents left for extended periods without proper hygiene, sitting in the same clothes and unchanged diapers, or dressed in other people's clothing. I have also seen staff handle residents roughly when moving them into wheelchairs just to rush through a shift. Management is incredibly dysfunctional and highly reactive. Complaints about care are routinely ignored or swept under the rug unless an official state inspection is actively happening. The moment inspectors leave, conditions drop right back down. If leadership cannot maintain basic standards or treat people with respect, they will not treat your family member with the care and dignity they deserve. This facility seems focused on money and reimbursements rather than human lives. I strongly advise against sending a family member here.

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Amanda Pacheco a month ago

Throughout our experience, communication between staff and family members was inconsistent and often lacking, making it difficult to stay informed about care and treatment plans. There appeared to be limited coordination among members of the care team, which resulted in a fragmented care and concerns about continuity of care.I would not recommend this facility to family or friends.
Alicia Marrero a month ago

The avtivity director Maria, is creative and very dedicated to the residents. Creating a happy and fun atmosphere. She is definetly an asset to this facility!!
Lily Arango 7 months ago

This is the same Alaris Castle Hill Facility with the same administrator and her team, that were horrible when it was Alaris Castle Hill. They now renamed it Optima Care. This facility is terrible, Do not trust them with your loved ones. It’s dirty and inhumane. If you complain, nothing is ever done. It reeks of fecal matter, it’s understaffed, and they would over medicate my grandmother to keep her sedated and she ended up passing from malnutrition. Please look into other facilities for your loved ones.