Optima Care Fountains

Google reviews

• J
  Jon McHatton 7 months ago

  The majority of the staff came across as unfriendly and unwelcoming. The building itself felt outdated… more like a hospital on the inside and a prison on the outside. Security was also concerning; the guard at the entrance appeared unprofessional, and there was no verification of who we were before being allowed in. Additionally, the accommodations were extremely lacking. The pillows were thin and uncomfortable, and the blanket provided offered little to no warmth. For an environment that serves elderly individuals, comfort should be a basic priority, and it was clearly not met here.

• O
  Olena Lee a month ago

  ⭐ One Star — I Cannot Recommend This Facility for Elderly Patients My mother spent four months at this facility. Instead of improving, she became progressively weaker and sicker. I understand that aging and serious medical conditions cannot always be reversed, but I believe proper care, clear communication, and effective pain management could have made a meaningful difference. My most serious concern arose when my mother developed gangrene in her foot, and I was not informed for approximately five days even though I visited her almost every day. During that time, my mother called me at 3:00 a.m., crying and begging for help because she was in terrible pain. Despite my repeated communication with the doctors and hospice staff, she did not receive adequate pain relief, and no one clearly explained how serious her condition had become. The following morning, a nurse showed me a photograph of my mother’s foot. What I saw was horrifying. I immediately arranged for her transfer to Hackensack University Medical Center. No patient should be allowed to suffer that way, and no family should be kept unaware of such a serious medical development. We also experienced poor communication, inconsistent care from some temporary staff members, disappointing food, and a facility that appeared to need painting and general maintenance. I was also very uncomfortable when a financial representative requested my mother’s banking information without clearly explaining why it was needed. Some nurses were kind and caring, and one floor manager appeared genuinely committed to the residents. Unfortunately, those positive experiences did not outweigh the serious problems we encountered. After transferring my mother to another rehabilitation facility, I saw a significant difference in professionalism, communication, and overall quality of care. Based on our experience, I cannot recommend Optima Care Fountains for medically fragile elderly patients. Families considering this facility should

In the order Google returned them. Not verified by Caring Advisor.