Orchard Park Health and Rehabilitation Center

Overall a positive experience at my three visits here. I don't have anything to compare Orchard Park to, but the staff, for the most part is attentive and kind. Like any other business there are a few staff who are unpleasant. They act like it's a bother to assist you when you ring your call light. There are activities (Bingo, Bible Study, Movies) during the week, and the Activities Department is wonderful! The food is God awful but some residents like it. The Physical and Occupational therapists are exceptional. As with most things in life you could probably find better facilities but you could also find worse facilities.

Orchard park is a lovely facility. Clean and welcoming. The staff is consistent, respectful and responsive. Exceptional service was provided by Ashley Asurye, Admissions Director; Tim Rosenthal, Business Office Manager; and Nick Sorenson, Administrator. However, every staff member has been professional, intelligent, punctual and has followed through on what they say will be done.

Oh where do I start? It all started on the 1st day 3/2/2026 when my Mom was released to this "place". Now mind you we are from Thurston county and she is on TPN so this is our only choice as all bed are taken. Upon our arrivle we are informed they are covid positive, we were not given a choice at this point, we are told to walk through and to exit out of the rehab that at the time was not effected, why not have us walk back outside and down to the next door to enter the rehab? My mom was treated as though she was unable to use the bathroom and left to soil herself, when in fact all she needed was a bedside camode. I spoke with the Admin and asked about why she was in adult briefs and was told she incontinen, I asked about bed rails so she could help role herself in bed to keep from her bed sores from getting worse and I was told they were against the law because the are considered abuse and when I was talking to a friend Melissa took it Upon herself to tell me I didn't know what I was talking about and explained that this was only facilty that would take my mom becauae she was covid positive, another lie and she hung up on me after I asked to speak to the charge nurse. When I called back the receptionist was just a nasty and didn't want to transfer me because the charge nurse was on a break. Melissa did call me back a claim we were disconnected but really I know they don't like to be corrected when it comes to any laws in the nursing fields. I did speak with the charge nurse Robbie and it did seem things were some what ok. Discharge day came and as I looked over all my mom's papers they were all wrong, I wondered why Robbie was in such a hurry to get her out of there. The food was awful, I think in 2 weeks my mom had one shower and as for rehab my mom still isnt really walking, she has done so much better with me and my partner (CNA) worker with her than this place. Visiting nurse couldn't find the med sheet from them so I took what the hospital sent and worked from