Orlando Health - Health Central Park Nursing and Rehabilitation Center

My mother initially came to Health Park Central for rehabilitation and has since transitioned to long-term care. While there are some excellent nurses working there, our overall experience has been extremely frustrating, primarily because of the facility’s poor communication and lack of coordination. Trying to get basic information about my mother’s care has been far more difficult than it should be. There is no reliable or direct way for family members to reach someone who can provide answers. My mother was tested for E. coli, and simply trying to get an update on her test results became an ordeal. When I call the main number, I am transferred to the nurse’s station. If no one answers, there is no voicemail option. I have to hang up, call the main number again, and start the entire process over. NO ONE at the facility has contacted us to say she tested E. coli and what the next steps are. Even when I am able to reach someone, I have repeatedly received responses such as, “I wasn’t on her shift,” when asking how my mother has been doing or requesting updates on testing. That is simply not an acceptable answer for a family member trying to stay informed about the health and well-being of a loved one in long-term care. There should be continuity of care, proper documentation, and a clear process for providing families with important updates. The insurance situation was equally frustrating. I repeatedly explained that my mother’s secondary insurance covered her long-term care, yet I was told on multiple occasions by the facility that I was wrong. I eventually had to arrange a conference call with the insurance company myself. Only after speaking directly with the insurance provider did the facility finally acknowledge that I was right. Families placing a loved one in a long-term care facility are already dealing with a stressful and emotional situation. They should not also have to fight to get basic medical updates, repeatedly call because there is no way to le

The CNAs are rude and thoughtless. There are only a few nurses on staff who are caring and compassionate. The new facility is lovely but there are too few employees who care for and about the patients. It breaks my heart that my sister is being treated so poorly there. My calls to administration never seem to be important enough to be returned. Ed and Camille in recreational therapy, and RN Sylvester are the only bright spots in a facility with employees who can’t be bothered to be of assistance.

Compare to many nursing homes and other rehabilitation centers and facilities, this has great benefits and I guess we could say amenities for their patients! Green area! For pets and guess and patients to walk or just take the sun. Huge cafe area. Amazing food selection and menu for their patients… like amazing. All the rooms have a tv and private bathroom. Staff is kind attentive and do their best to help the patients feel at home. They even have in home pets that live in and visit the rooms freely! Like you should see the patients faces light up every time Garfield comes to visit! Great place !