Otterbein Sunset Village SeniorLife Community

Google reviews

• P
  Patrick Mahoney 5 months ago

  I moved my mother from another facility to Otterbein Sunset Village, and it has turned out to be the right choice for her. Amy, the move-in coordinator, was especially helpful and made the transition feel much less overwhelming. She provided clear guidance throughout the process and helped ease the move for both my mother and our family. The care staff has also been wonderful to work with and consistently responsive whenever I have questions or stop by. I feel confident that my mother is in good hands. Overall, I’m grateful for the care my mother is receiving at Otterbein Sunset Village. Moving her was not easy, but the staff has made the process much easier for both my mother and our family. I would recommend Otterbein Sunset Village to others.

• J
  Jess a month ago

  It's a nice facility, and there are a handful of nice helpful people but that is where it ends, it has been a nightmare and I should have moved my mother to another facility. She was in care for almost 6 weeks, the majority on hospice care. She ended up staying in the rehab unit for her entire stay, and the care she received was almost disturbing at times. And most of the administrative people do not return phone calls. She was transported from the hospital in the early evening, and we could not even find out where she was until the next day. The facility is open 24 hours, but no one answers the phone after 5pm. My mother did not always receive meals, she would get stuck for hours sitting up in a chair, when she really wanted to just lay down, the was transported to dialysis several times a week, and with part of her condition she was always cold, and they would never include her blanket I purchased for her to take so she would sit and freeze all day for treatment. Her blanket was missing for two days at the facility itself and when I finally asked for it, I got a blank look, but the aide finally did find it. One Sunday we were there visiting and by that time she was non verbal, and laid there writhing in pain all day. No nurses, just aides, and I had to contact the outside hospice agency to find out why she had not received medication. We later found out that the facility had run out of meds and never reordered them. With being in the rehab section, I do not feel she received the care and attention she would have gotten at an actual hospice facility, especially at night when we were not there. Then this also brings me to the biggest problem, we have been waiting 9 DAYS for the doctor there to sign a death certificate, and we are unable to proceed with anything regarding her end of life until this is done. I am absolutely disgusted at this point and would hope that no one else has had to go through this. We are grieving and shouldn't have to babysit a facility to do

In the order Google returned them. Not verified by Caring Advisor.