Pinecrest Center for Rehabilitation and Healing

I am writing this review to warn others about the extremely poor and unsafe care at this facility. The place is dirty, and basic hygiene protocols are not followed. Nurses do not change gloves between patients, doors are left open while patients are using the bathroom, and call lights are ignored when patients need assistance. My mother suffered a fall and was left on the floor for approximately 23 minutes without help. This alone is unacceptable and dangerous. On top of that, we experienced a very serious medication error. My mother was almost given a double dose of a medication that had already been administered earlier that morning. Thankfully, my mother and I are knowledgeable about her medications and caught the mistake in time. When we addressed the situation, the Director of Nursing (DON), Denisse Dewar, checked the computer and could not even confirm the administration. She stated she needed to call the nurse to verify. It is extremely concerning and unprofessional that a medication can be given and not properly documented. Even worse, her attitude was dismissive and disrespectful. She did not even make eye contact while speaking with us and showed no concern for patient safety. This facility is negligent, unprofessional, and unsafe. I would not recommend it to anyone. Please think twice before trusting your loved ones here.

I have seen firsthand how the staff at Pinecrest Center for Rehab go above and beyond for the people here. While I was there once, I watched a family walk in completely overwhelmed and stressed, and the staff took the time to really listen, understand where they were coming from, and helped calm them down during a genuinely difficult moment. That kind of patience and compassion isn’t something you find everywhere. A lot of that comes from the top. Administrator David Gold and his department heads have clearly built a culture here where staff don’t just do their jobs — they actually care about every resident and family member who walks through the door. You can tell it’s intentional leadership, not an accident. If you’re looking for a rehab center where people are treated with real compassion, I’d highly recommend Pinecrest.

I enjoy Visiting my grandmother because the Activities department always keeps her busy !! The events are very nice and well organized!! Decorations are always nice and the Director is very friendly! My grandmother loves Jessica!! Always saying nice things about her keep up the good work !.