Place At Martinez

Google reviews

• N
  N Mitchell 2 months ago

  I recently visited a family friend at this facility and was deeply disturbed by what I personally observed. Every table in the common area appeared dirty, and a used paper towel was lying on the floor. My friend, who is confined to a wheelchair, told me he had been sitting at a dirty table for hours—so long that he was experiencing pain from remaining in the same position. Several other residents were sitting with their heads down and appeared to be asleep or exhausted after being placed in front of a television. During my visit, I observed two employees sitting directly across from the residents and using their phones for an extended period. I did not see anyone making rounds, actively monitoring the residents, or checking whether they needed assistance. Thankfully, we brought my friend food. The facility had left him with only a fruit cup and no spoon, even though he needs assistance with feeding. No one had attempted to help him eat. When we took him back to his room, I was horrified by its condition. There were five partially empty cups left on his bedside tray, and a thick layer of dust had accumulated on the furniture, suggesting that the area had not been properly cleaned recently. When I asked staff members for assistance with minor things he needed, they behaved as though I were interrupting them while they stood around laughing, talking, and using their phones. What made these conditions especially troubling was that visitors were required to sanitize their hands and wear masks before entering. Those are reasonable infection-control precautions, but the facility should demonstrate the same concern for residents’ health by keeping their rooms, furniture, and common areas clean. No family should have to find a loved one hungry, cold, uncomfortable, and in pain while staying in a nursing facility for rehabilitation. Residents—especially elderly people and those with serious illnesses—deserve attentive care, proper nutrition, cleanliness, comfort, and dig

• J
  Jacqueline Handy 4 months ago

  My experience with this nursing home has been extremely disappointing. My mother has fallen at least five times in the past two months while in their care. As a family, this has been heartbreaking and deeply concerning. Instead of taking accountability and making meaningful changes to prevent additional falls, we have often been met with excuses rather than solutions. We entrusted this facility with our mother’s safety and well-being, and we feel that trust has been broken. I hope this review encourages the facility to improve its fall prevention practices, communicate honestly with families, and provide the level of care that residents deserve. Families considering this nursing home should ask detailed questions about its safety measures and how it responds when residents experience repeated falls. I really wish that I could leave zero stars

In the order Google returned them. Not verified by Caring Advisor.