Pointe Meadows Health and Rehabilitation

I read through the reviews and I agree with some of the points raised. It takes forever for anyone to answer the call button. I am so happy that I can get myself to and from the bathroom with my walker and not have to wait for someone, because I would never get to the bathroom in time if I couldn't do it by myself. Dealing with my chronic pain has been the most difficult thing for me here. I have brought in some holistic therapy items, and was happy they allowed me to use them. I'm allergic to so many pharmaceuticals and that's been difficult to get them to accept and adjust to. I honestly feel I'm doing the best I can. I tend to be an independent, resourceful person which helps enormously. There are two people in particular who are standouts at their jobs. Tristan is the best! He always goes above and beyond. The absolute best nurse is Karlie Rodrigues. The care she has for her patients isn't just a job. She honestly cares and gives her heart to you! I feel blessed whenever she's my nurse. There are others who are good at their jobs, but Karlie and Tristan are the top two. I'll be so glad to go home, although being released is going to be difficult. I'm moving into an apartment I've never seen, and nothing has been unpacked. I have no family and the one friend I do have will be too busy after Sunday to help me. I have agreed to continue therapy at home, but I have no furniture, only a bed. So home is going to be difficult and therapy will be without furniture. I needed the help I received here, but the sticky points were the food and the call button response times. It takes way too long for a call to be responded to. I wanted to talk Devin, the Administrator because I feel excellence should be rewarded and Karlie and Tristan are true examples of excellence here. I really wanted Devin to know that. I don't know the pay scale, but whatever they're getting paid isn't enough. I want to mention one other person, but I don't know her name. She bathed/showered me and it f

My review is based on my mother’s 16 day stay at Pointe Meadows. My mother had several major surgeries and was in the hospital over a month. I wanted to make sure she felt as comfortable as possible, so I toured a few facilities that accepted my mother’s insurance. Pointe Meadows is a newer facility that appears to be clean, but there are major concerns on the communication and nursing side of things. We had a “care meeting” a week into her stay. The meeting consisted of asking my mother questions about her stay and input from the nurse on duty and physical therapist. I asked when they thought she’d be discharged but was given no information as it’s up to insurance and the facility to coordinate. Don’t let the “5 minute call light average” fool you, the tech will just come in the room to turn the call light off while never communicating needs with the nurse. Example: pain medication. My mother waited over an hour and used her call light three times. Each time the tech would come in and say “you’ve hit your call light again do you need something?”, turn the call light off. And to no avail, no nurse. My mother left the hospital with two drains for fluid in her abdomen. She had an appointment at the hospital that she was transported to by Pointe Meadows; they required the nurses at the hospital to fill out paper work so Pointe Meadows could appropriately create a care plan. Apparently they don’t read the packet because my mother was scheduled for a procedure adding an additional drain for the following week and I had to call Pointe Meadows a day before her procedure to make sure they’d be transporting her. They said they were unaware of her appointment however, they were able to arrange transportation. Upon arriving to my mother’s procedure, we found that the output of each drain was not recorded by nurses at Pointe Meadows and her drain tubes should have been cleaned daily (they were only cleaned ONCE in her almost two weeks at Pointe Meadows). To make matters worse,

I was a resident here and I loved it. The people were so kind and took great care of me. This is a good place to get hugs as well, everyone needs hugs.