Ponce Health and Rehabilitation Center

Name: Ponce Health and Rehabilitation Center
Address: 335 Southwest 12th Avenue, Miami, Florida, 33130, United States
Price range: $$

Miami Florida, United States , Florida , United States

4.0 on Google · 182 reviews

Assisted Living Skilled Nursing

About Ponce Health and Rehabilitation Center

Ponce Health and Rehabilitation Center, located in Miami, provides skilled nursing and rehabilitative care along with assisted living services. The community describes itself as patient-centered, with a focus on wellness and on building close relationships among residents, families, and staff. For families considering options in Miami, Ponce Health presents itself as a resource for those needing a higher level of medical support, such as recovery after a hospital stay or ongoing skilled nursing care, as well as those seeking assisted living with daily support. This combination may suit families looking for a single community that can address changing care needs over time. Those interested in day-to-day specifics, such as dining programs, activities, outdoor spaces, or policies on visiting and pets, are encouraged to confirm these details directly with the community.

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4.0

182 reviews

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Google reviews

Paul a month ago

My experience here was very good. issues I had was laundry, missing clothes but that was handled. I think we should teach nursing staff to follow up more on family and the actual patients to be more aware. The therapy team are great people and are helping my partner get better everyday. Naomi the social worker is the best. She helped me alot and is still helping me still. She's hardworking and gets everything done, very helpful. Everything has upside and downside and that's what it is. We adapted and still here. More to come but my time here has been great.
Jordan Kattoura 5 months ago

Our family is completely devastated by the loss that occurred after my grandfather was sent to this rehab center. We want to make it clear that we are not placing the blame entirely on the staff at this facility, because we also strongly believe the hospital failed by discharging him to a rehab center that was not properly equipped or capable of caring for a patient in his condition. However, families still deserve to know the reality of what we experienced here. The pictures shown online do not reflect the actual conditions we saw. The floor my grandfather stayed on constantly smelled like urine, and the nurse-to-patient ratio was extremely concerning and created what we believe to be a serious safety issue. My grandfather sadly passed away after being there for not even two full days. He was found unresponsive around 7 AM, and with the level of staffing and lack of monitoring we witnessed, it is heartbreaking but not surprising to us. A vulnerable patient should never be sent somewhere that cannot properly monitor or care for them. Also elevators are very slow and apparently theres no staircase. What also adds to our frustration is that our family’s previous review was ignored while responses were made to positive reviews. We will continue speaking out until we receive answers and acknowledgment regarding what happened to our grandfather. This is not about attacking individuals. It is about accountability, patient safety, proper staffing, and ensuring no other family experiences this kind of loss and heartbreak.

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Gabriel Lazo 2 months ago

The best experience my mother has ever had. She is stronger and in her best health in years. So thankful for the staff at Ponce.
Jessica Fernandez 5 months ago

My grandfather passed away less than two days after being sent to this rehab center, and our family is devastated. In our experience, there appeared to be a serious lack of staffing and proper medical equipment needed to care for critically ill patients. There were no continuous monitors for vitals or respirations — extremely important things for someone in my grandfather’s condition. We strongly feel the rehab center was not properly prepared to care for a patient this sick, and the hospital should never have transferred him there without ensuring the facility had the appropriate level of care and equipment available. What hurts even more is that my grandfather was found during shift change since my grandma was called at approximately 7 AM that he was unresponsive. Leaving us questioning how long he may have been declining without anyone noticing or checking on him. Maybe if he was checked on earlier measures would’ve been taken to call an ambulance or start a code. No family should have to wonder if more attentive care could have changed the outcome. I hope this review encourages accountability, better staffing, and safer care for future patients and families.
Roslibel Laferte 3 months ago

The Ponce rehabilitation center has excellent service and every single person in the staff are very nice and help you with anything that you need so that’s why I am writing this review. Thank you for the nice service everyone