PruittHealth - Town Center

I must say, that overall, Pruitt Healthcare & Rehabilitation is an amazing place to get well enough to go home and get back to some sort of normalcy for my dad! I've seen them in action, I've seen how they care for their residents! It is very clean! I have showed up at different times, & everyone was still very polite, friendly! RN's, CP ,PT, OT, ST, NP, kitchen staff, maintenance have alot on their plate, and juggle everything accordingly, to the best of their ability. I do have one concern. Upon entering Pruitt on July 12th, around 1:30pm, Sunday afternoon from Atrium Cabarrus, my dad was put in a room. On Tuesday, July 14th, I received a few consecutive phone calls that the "admitting" process needed to be completed by 5pm that day. I work 3rd shift, and wasn't aware that the admitting process wasn't done upon facility accepting my dad for admission, to receiving him and putting him in his room. Now, When I got to the facility on Tuesday, July14th to complete the admitting process, Anita presented to me many pamphlets about hospice care, palliative care, nursing homes, VA housing cause in her words " my dad can't do for himself"! PT had evaluated him on Monday, July 13th. PT did say that is why he is here so he can get stronger! I appreciated PT's response. My dad had only been here 2 days before I had asked & was presented with numerous pamphlets from hospice, palliative care, nursing homes, VA housing on & on. I feel that the way those pamphlets were handed to me, that it was a very insensitive thing to do since my dad hadn't even started his therapy at Pruitt. I understand that case workers have a process to do, but I believe that there could have been a little more compassion with this instead of just "writing my dad off" BEFORE he even started the process to get better! If someone is in the profession of having some sort of control over people, they shouldn't be so harsh, & I feel and believe that was very harsh!

This Pruitt location may not be THE best rehab center but it is very good. Most of the daytime nurses are kind, helpful and empathetic. Late Night nurses are scarce and may be less so. Therapists are very good and methodical. The strength building equipment is quite good. Facility is very clean, well kept. Food is usually good, some dishes may not appeal to everyone but you can request an alternate meal. I give this facility 5 stars because I've seen other rehab centers that were filthy with staff much less responsive. It may not be perfect but it is very good.

My wife was sent to Pruitt Harrisburg, NC from Atrium Cabarrus Hospital in Concord for rehab following a 3-day hospital stay. Your staff worked tirelessly to regain her strength and mobility so she could return home. If the time comes again, I will certainly choose Pruitt if possible. Many thanks for her great care.