Ravenna Assisted Living

My grandmother lived at this facility for several months while dealing with dementia, in 2022 and 2023. Unfortunately, the experience was very disappointing. The staff knew she had dementia, but many interactions suggested they were not adequately trained or equipped to care for residents with cognitive impairment. Rather than using calm redirection and reassurance, the way they handled situations often seemed to increase confusion and distress. One of our biggest concerns was nutrition. During one visit at mealtime, several residents approached us and expressed concern that she was not eating. This was alarming to hear and raised serious questions about whether her food intake was being adequately monitored. The overall atmosphere was also concerning. Many staff members appeared unhappy, disengaged, or annoyed when family members visited. Simple courtesies such as greeting visitors or acknowledging them were often absent, which created an unwelcoming environment. Was a nod or a smile that hard to do? I personally witnessed a staff member respond very rudely to a resident and her daughter when they requested a shower before church services, stating, "We don't have to bathe them until 1 p.m." The interaction lacked compassion and professionalism. I also observed a cook engage with my grandmother in a way that seemed to aggravate her rather than calm or redirect her. She must've had a reason to not like him and would give him dirty looks, which he returned aggressively. It was the white cook, the other Hispanic one was kind and she liked him. One incident that stands out involved staff members sharing cake and ice cream in their break room with the door open. My grandmother was given some ice cream, which was kind, but when she struggled to eat it and it almost fall from her plate, staff laughed at her in front of me. Watching a vulnerable resident be treated this way was heartbreaking. In addition, personal belongings were not well managed. A special sweatshir

I moved my mom into Ravenna in May of 2016. It was such a hard decision to place her in assisted living and yet because of the caring staff and support of the owners, it was the best decision for her. The facility is beautiful, well cared for and clean. My mom enjoys the food, the activities and Is so well taken care of by the staff/nurses that I never worry about her. They communicate with me about everything so I never feel disconnected from her care. I can see and feel the love/care my mom receives when I visit her. Ravenna has been a true blessing and I am so grateful my mom can call it home.

My Uncle was at Ravenna for 6 weeks and was very Happy with his care. "The staff were wonderful and food was good." He and my aunt felt like they were treated as family and he had the best possible care. Our experience with this was that the facility provided great personal and professional care for my Uncle. I am glad that Ravenna was recommended to us and would recommend it to others looking for an excellent assisted living facility. Thanks for all the kind professional care you provided to us.