Regency at Caramella Ranch

We had a house built and the entire process was the best we’ve experienced. This team is buttoned up from sales all the way to closing! They listened and adjusted to make us happy. Very pleased with this team and glad we chose to live here.

I purchased a home here and moved in March 2021. I am very disappointed with the Toll Bros. Management Team. They built a house right next door to ours with the same elevation and color scheme. The house next door just closed escrow in November 2021. It literary looks like one big home instead of two different homes. Toll has admitted "Human error" for the two homes looking so much alike but is not willing to resolve the issue. The new home owner is not willing to change their paint either. Basically, Toll expects you to follow their rules but they do not stand behind their standard of "Luxury Homes". Toll's mistake has a negative impact on our property value and is not pleasing to our neighborhood. Additionally, they put electrical floor plugs in the middle of our living room and refuse to move it to a usable place near the edge or corner. This was a purchased upgrade that we now have to cover with a throw rug. Buyer beware!!! Toll could probably resolve our issues with a minimal cost to them but once they have your money they don't care about you or what they leave behind. My only recourse at this time is the headach of the litigation process.

Toll brothers nickels and dimes the homebuyer with hidden costs that are not revealed until after the final contract is signed. The home buyer is allowed to enter the design center just to ‘look’, but not allowed to choose and see the prices of upgrades before the final contract is signed and then outrageous cost of each upgrade is revealed. Too late to back out, because the hefty deposit will remain in the Toll Brothers’ pockets. They even charge extra for the screen that is supposed to go onto the sliding door. They charge extra for sinks. These are very unprofessional and unfair practices perpetrated upon the unwary consumer.