Regirer Park Health & Rehab Center

I was at the Laurels of University Park for over a month to recover from Covid pneumonia. I was treated daily with kindness and respect by the nurses, aides, therapists, and all the staff I came in contact with. This is truly a demanding and difficult job but the dedication and unfailing patience of all is always evident. I was grateful that was here my recovery and rehab and I am grateful for all the staff and therapists who helped me get back on my feet again. I felt like I have a family when I was here because they treated me like their own family member. I would recommend The Laurels of University Park if you have any nursing or rehab needs. I am happy to return home stronger and better.

My aunt came to the facility following a fall at her apartment which subsequently left her nearly bedridden. She could not sit up, clung to her bed sheets & blankets and lost all ambulatory abilities she had prior to coming to Laurel. She also had problems feeding herself possibly due to dexterity problems and what appeared to be a need to hold on to something to mitigate a possible fall. Since receiving physical therapy she has made substantial improvements. She is stronger in upper and lower body, able to sit up on her own, comfy in the wheelchair, able to pull herself up from her wheelchair to a standing position while holding onto the parallel bar, she is able to take steps within the parallel bars whiled strapped to her physical therapist and trailed by her wheelchair for safety. I have been in the PT room at the invitation of Carmina to view my aunt doing activities to enhance hand/ arm use and dexterity, ambulating therapy and strengthening of legs via repetition of standing from sitting position at parallel bar. Her therapist ( Carmina ) et. al., have done a wonderful job helping with my aunt’s overall physical capacity. A Special Commendation goes to Carmina who has apprised me via phone and videos of my aunts progress over the months. She displays inordinate concern and commitment to my aunt, and I’m sure she is the same way with all the other residents she gives care to. The whole PT department is outstanding and Carmina is simply WONDERFUL.

I DO NOT RECOMMEND the Laurels of University Park. My dad was there during his last days, there were a select few nurses that cared for him well, and the physical therapists were decent but the overall management of the place was horrendous. My main issue with them is their inability to give medication per the doctors orders. My dad lay there in pain for several days before his medications were straightened out, but not before the nurses, pharmacists, and doctors had to play the blame game first. There’s also a distinct difference of care between the residents with Medicare/medicaid and residents with an outside insurance. My brother and I made an appointment to speak with a manager and told her our concerns. She had paperwork ready to prove to us that my dad had gotten his medication on the right schedule and we learned that he did receive his medication on the right schedule, The issue was with the pharmacy losing his new pain/anxiety medication prescription. I understand this wouldn’t have prolonged my dad‘s life, but it would’ve been nice to know that his last few days weren’t spent with having a huge amount of pain or anxiety and all of that was caused by a careless mistake. The manager said she would call me in a few days and let me know about her inquiries to the pharmacy to figure out what went wrong. I gave them ample time to get back to me as this meeting happened in the beginning of November and it is now January 2025 and I have not heard anything back. I would not send my loved one here for care. And to the owner who is probably reading this review right now and is going to comment that I need to contact them: You’ve already had your chance to contact me and my brother since you wrote down both of our phone numbers at our meeting, I wouldn’t have made this review if someone had actually taken the time to follow up with our complaints. Thank you.