Rehabilitation Center of Orlando

Google reviews

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  Nicole Wilbur - Brown 2 months ago

  I went to visit a friend of mine at Bedrock Rehabilitation Center yesterday. I was afraid I was going to catch something in here. From the moment I walked in, the front desk girl could care less about her job and when I left, the new front desk girl could care less about her job. My friend had a stroke 4 months ago. He has a trach in. They are supposed to suction the mucus out of his lungs. He was coughing up a lot and then I realized the mucus was coming out of his trach and down his chest. His gown was wet from it. A large, black, male nurse came in and sat a cup of water down on my friend's night table. He said that it was for cleaning the suction tube after they suction him. He never suctioned the mucus out of his lungs and just left the room. I later realized that all the mucus was coming out of his trach and twice I put on gloves and tried to clean the mucus up off my friend's chest and put a barrier between his skin and his wet gown. I did not change the gauze under his trach tube because I was afraid I might do something incorrect or disconnect the tube by accident. It was soaking wet with yellow mucus. I went looking for the nurse. I found him in a supply room that had the door open. I told him, and he nonchalantly told me he would be in. After about 20 minutes I left his room to head home and I walked past the male nurse in the hall talking to another nurse. Without me saying anything to him as I passed him, he looked at me and said, "I'm gonna take care of it." "I thought to myself...sure you will." He was going to take his sweet time. Horrible facility. This is where people go to die!

• E
  Erin Deitelhoff 3 weeks ago

  They do take care of their patients, but will give out sensitive information to anyone who asks. Just because someone inquires about information does not mean they are entitled to it. Instead of apologizing or taking ownership of such an error, they chose to make excuses. They don’t plan on retraining or dismissing any of the staff involved, since a patient’s privacy is not a concern of theirs.

In the order Google returned them. Not verified by Caring Advisor.