Residences at Wellpoint

Beautiful, clean facility and friendly staff, but after spending three days at Well Point with my 91-year-old father, I would not recommend it. My biggest concern is resident safety and the facility's apparent lack of support for aging in place. After leaving, I became increasingly concerned about my father's ability to continue living independently. I called multiple times and left messages for the Executive Director, Allison Yancey, but never received a return call. That lack of communication was disappointing, especially given the seriousness of my concerns. From my experience, Well Point does not appear to have a clear process for evaluating residents whose cognitive or physical abilities may be declining or for helping them transition to a higher level of care when needed. I was also unable to obtain meaningful information about assisted living options. It left me with the impression that too much responsibility falls on fellow residents and non-clinical staff to notice and address safety concerns. The dining experience was also disappointing. The dinner I was served consisted of a small wilted iceberg lettuce salad and a modest portion of diced chicken with stewed tomatoes and soggy bread. My father received a small bowl of cream soup and a small serving of goulash that was mostly broth with very little meat. Breakfast appeared more nutritious, and I appreciated that meal. However, overall, the food quality and variety fell well below what I have seen at other senior living communities. I was also told the coffee machine had been out of service for some time and that residents were limited to one cup of coffee. Finally, I understand that Well Point no longer offers water aerobics, which was surprising given the importance of fitness and wellness programs for seniors. While the facility itself is attractive and the staff members I encountered were friendly, the lack of responsiveness, concerns about resident safety, limited support for changing care needs,

Our experience with Residences at Wellpoint was absolutely wonderful. Great staff and support personnel who provided our family member with what we felt was VIP treatment. They went the extra mile to make all residents feel special. The facilities are beautiful and very well maintained. The dining room offers up a very good variety of tasty entrees (with substitutes available), served by the friendliest staff ever.

Helped my brother get to the aqua confidence class. Chelsie Mettes does an incredible job helping the residents get in a workout that aligns with their needs and abilities while maintaining a pleasant and fun experience.