River City Nursing & Rehab Center

Google reviews

• L
  laleatha Brown 3 weeks ago

  This was my first time visiting your facility. As I was going first of all, I didn't know how to check-in and the lady at the front desk was so helpful and very attentive and explaining it to me how to check-in. And as I walked and found the room, as I was walking, I looked at the cafeteria and TV room, and everything was so clean and everything smelled good, and I couldn't find the person that I was going to see. So I saw a staff in the home, and she was so helpful matter of fact. She walked me to find the person that I wanted to see. So once again, all the steps that all the i'm sorry all the stuff that I encounter was very helpful once again. It was clean when I saw the person that I came to visit. They looked well manicure. Well, clean, well presentative, and it was the day that they did manicure polish. Nails, so that was very good to see because even though that you're in a facility, especially ladies, we still like to keep up our parents so that was good. That you had for them. So once again, it was excellent. Thank you

• H
  Heather Friedmann 2 months ago

  I’m sharing this review because I genuinely believe there are areas where this facility could improve, particularly when it comes to communication, patient care, and responsiveness. One of the main reasons our family chose RiverCity for our dad was because of its 5-star rating and the positive reviews we read beforehand. We trusted those reviews and expected a level of care that reflected those standards. Unfortunately, based on our experience, the care and overall experience did not live up to the expectations that led us to choose this facility in the first place. Communication between staff members often seemed inconsistent, and there appeared to be a lack of coordination regarding our dad’s care. At times, call lights seemed to go unanswered longer than they should, which is especially concerning when a patient needs assistance. I also observed situations where staff appeared to be gathered talking rather than attending to patients. I understand that healthcare work is demanding and that staff need opportunities to communicate with one another, but patient needs should remain the priority. Another concern was the focus on helping patients regain their independence. Rehabilitation should be about preparing patients to safely return home and function as independently as possible. When patients have everything done for them instead of being appropriately encouraged and assisted to do things themselves, it can work against that goal. Patients need opportunities to move, participate in their care, build strength, and regain confidence. I also feel that family members should be treated as an important part of the patient’s care and support system. Families know their loved ones and can provide valuable information about their needs and concerns. When family members feel dismissed or as though their concerns are a bother, it makes an already difficult situation even harder. We were not expecting perfection, but we were expecting the level of care and professional

In the order Google returned them. Not verified by Caring Advisor.