Riverview - An Optalis Health & Rehabilitation Center

Google reviews

• M
  Michelle Hart 3 weeks ago

  The only positive aspect of this facility is the physical therapy team, who provided competent and dedicated care. Unfortunately, the clinical and nursing care my mother received was entirely unacceptable. My mother was admitted for physical therapy due to weakness. Within three weeks, her condition deteriorated drastically due to severe neglect and medical mismanagement, requiring emergency hospitalization for pneumonia, blood clots and advanced pressure ulcers. The nursing staff demonstrated a lack of professional competence, including a critical medication error where she was administered the wrong medication. An incident report should have been filed and they never followed back up with me on this. Furthermore she was left immobile in her bed and chair for prolonged periods, leading to extensive pressure ulcers across her body. The nursing assistants were consistently unprofessional, dismissive and lacking in basic empathy. The situation degenerated to the point where I was prepared to call 911 and intervention only occurred when an advanced practice provider finally arrived. Communication from leadership is equally deficient. Both the nursing staff and administration routinely fail to return phone calls. While personnel are superficially pleasant during direct conversations, there is a systemic failure to address or resolve documented patient care grievances. Additionally, the facility's physical environment does not align with the promotional images presented online. Lastly, the food is served cold most of the time, the silverware is not wrapped in napkins which is very unsanitary. A pleasant admissions process cannot compensate for deficient clinical oversight. The administration has made it clear that patient health, safety, and family communication are not organizational priorities. I strongly advise families to shop around before you land at this facility!

• W
  Wanda Renee 3 months ago

  My mom is a resident at Riverview and I am pleased with her care. Ms. Tina Berry is always helpful and there to answer any questions or concerns. Tiara the nurse manager is very pleasant. My mom is appreciative of her Aides and also enjoys interacting with Kat the activities director. She loves going to bingo, movies, jewelry making and painting. They also took glamour shots!

In the order Google returned them. Not verified by Caring Advisor.