Riverview Health & Rehab North

Security guard is a very rude employee. He didn't let me speak to my relative. From time to time he answers the phone, hold the phone and then hangs up purposely even the day of my mother birthday. The staff should be more attentive to the front desk and watch him or fire him. He shouldn't be working at the call desk behaving towards family members whose trying to get in touch with their loved onee.

I thought it was a busy place. They took very good care of my mom. There were many challenges with my mom, being totally Patient Assist, however, they were handled well. I would recommend this place to others without hesitation . With that said, i thought the physical therapists were a bit insensitive, so i was very stern about non-weigh bearing exercises. Overall , I was satisfied

Riverview North...I'm sad my loved one had to endure this facility because this was not a positive healing atmosphere. They need to improve on staffing bed side manners, attitudes and the outdated rooms. Patients & insurance companies spend good $$ on the room & board for rest & healing during recovery WITH DIGNITY AND RESPECT. But how can you do that with older rooms that's too small for 2 people No PRIVACY from your roommate because your only about 3ft apart ..which made it uncomfortable to sleep or talk about Medical information without other people hearing it (That is a HIPAA violation for sure). The rooms were NOT kept as clean as they could have been. Although I did complain to management... nothing extra was really done. The housekeeper just basically moved the dirt around on the floor. My family members bathroom and shower area was DISGUSTING with an abnormal toilet odor, toilet was not sanitized from stains..etc...., I personally wipped the toilet and toliet floor area with my own clorox wipes for my loved one when I visited.. The dietary meals delivered either cold when they should have bn warm or unappealing altogether,.so we just brought my loved one food everyday. About the staff: ONLY a couple were truly helpful .. but mostly nurses and assistants in this area were always MIA ....but yet had attitude issues when you asked a question after looking for them for assistance.. No pleasant bed side manners at all.. but were quick to say they were "the ONLY ONE working on the floor" ( That's an OSHA safety risk I'm pretty sure) I noticed help wated signs around the entrances ..thus reasons why our experience probably wasnt a good one. NEVER AGAIN WILL I SEND ANYONE IN MY FAMILY TO THIS PLACE....IT WASN'T A GOOD EXPERIENCE AT ALL!!! This review IS NEGATIVE because they need to do better and care about the workplace and patients more. Thank you to the very few staff members that took time to actually work and care about their j