Rocky Mountain Care - Logan

The staff are professional and courteous. The amount of care you get is top notch. It’s not a lockdown facility so going outside is awesome. These people seem to genuinely care and they’re not uptight about it.

My grandmother recently stayed at this skilled nursing facility, and overall, the care she received was very good. The nursing staff and caregivers were kind, attentive, and genuinely seemed to care about her well-being. We are grateful for the hard work and compassion shown by many of the team members during her stay. The one area that could use improvement is communication. As the family member coordinating all of my grandmother’s care and handling her medical decisions and follow-up arrangements, I was disappointed that important conversations often took place directly with her without including me. This sometimes led to confusion and made it difficult to stay informed about her care plan and next steps. While we appreciated the quality of care provided, better communication with designated family members or caregivers would greatly improve the overall experience. With stronger communication practices, this facility could provide an even better experience for residents and their families.

As a close family member of a former resident, and someone who works in the healthcare industry, I feel a responsibility to share our experience at Rocky Mountain Care in Logan. I’m also only comfortable writing this now because my family member has been moved to another facility and I no longer fear retaliation for speaking honestly. To be fair, many of the nurses, CNAs, and therapy staff were kind, compassionate, and clearly trying to do their best. Several people genuinely cared about her, and that deserves to be acknowledged. Unfortunately, serious systemic issues overshadowed those individual efforts. We experienced repeated failures in communication, safety oversight, and administrative accountability. Important care information was not properly documented, safety and maintenance hazards went unaddressed for weeks, and transparency from leadership was consistently lacking. Requests for basic policies and explanations were often met with defensiveness rather than cooperation. For families already under stress, this added unnecessary fear and confusion. No one should have to question whether safety and accountability are being taken seriously. Facilities caring for vulnerable people carry real responsibility, and additionally are very likely in the most vulnerable state in their lives. Unfortunately, the weight of this responsibility was not fully understood or reflected, and the care standard was not consistently met here. If you’re considering this facility for someone you love, ask hard questions and monitor closely. And if you’re willing to drive even a little farther, there are better options in the region with stronger oversight, clearer communication, and safer care.